Company and Competitor Profiling for The Art of Service Pty Ltd
Introduction
The Art of Service Pty Ltd, headquartered in Aspley, Queensland, Australia, is a prominent management consultancy firm founded in 2000. The company focuses on providing tools that empower organizations to manage risks and achieve compliance. Their offerings include self-assessment toolkits and other vital services aligned with industry standards and best practices.
Company Overview
Headquarters
- Location: Aspley, Queensland, Australia
- Office Address: 22B/302 South Pine Road, Brendale, QLD 4500, Australia
- Contact Information:
- Phone: +61 7 3205 2596
- Email: [support@theartofservice.com](mailto:support@theartofservice.com)
Key Products and Services
- Self-Assessment Toolkits: Over 100,000 toolkits sold, instrumental in achieving compliance and risk management without the need for external consultants.
- Project Management and Business Process Services: Enable organizations to identify key strengths and weaknesses for improved data-driven decision-making.
- Online Coaching: Provides executive support and learning solutions for process and project management.
- Notable Achievements: Among the top 1% of the most-cited works globally, with over 1000 academic citations.
Leadership Team
- Ivanka Menken: Founder & CEO, brings over 20 years of expertise in risk leadership and consultancy.
- Gerard Blokdijk: Founder & President, known for strategic thinking with numerous academic citations.
- Peter Savage: General Manager, responsible for operational oversight.
- Frank Blokdijk: Marketing Manager, leading the company's marketing strategies.
Industry Positioning
- Industry: Information Services
- Company Size: 11-50 employees
- Revenue: Approximately $51 million
Accreditations and Recognition
- Accredited by APMG International.
- Cyber Security Self Assessment recognized as a qualified guidance resource by the U.S. Department of Commerce, NIST.
Future Offerings
The company plans to release new products such as Data Center Facilities Management and Data Center Investment self-audit templates by mid-2024, priced between $200 to $275.
Competitor Profiling
Overview
The Art of Service operates within a competitive information services and management consultancy market. Their primary competitors include:
- Flycast Partners: Offers IT service management solutions focusing on efficiency and support.
- Foxit: Competes through their innovative PDF and process management tools.
- I2E: Specializes in data analytics and information extraction tools.
- ITSM Academy: Direct competitor in IT service management training.
- InfraVision: Provides ITSM solutions within the same service niche.
Market Position and Strategy
The Art of Service differentiates itself with AI and machine learning technologies integrated into their service offerings, catering to organizations seeking advanced compliance and risk management solutions. They focus on providing strategic insights and product excellence to maintain an edge over traditional management consultancy firms.
Cultural Commitment
The Art of Service Pty Ltd is committed to an inclusive and respectful organizational culture, acknowledging the Traditional Custodians of the land and respecting their Elders.
Combined, The Art of Service's innovative product range, accredited recognition, and strategic market positioning enhance their competitive advantage, enabling them to serve a global clientele effectively.
