Overview
Facility Name: The Hospital at Westlake Medical Center
Location: 5656 Bee Caves Rd, Suite M-302, West Lake Hills, TX 78746
Ownership: Physician-owned
Establishment Type: Acute care facility
Operating Hours: 24 Hours / Day, 7 Days / Week
Website: [westlakemedical.com](https://www.westlakemedical.com/)
Contact Information:
- General Inquiries: (512) 327-0000 | contact@westlakemedical.com
- Emergency: (512) 697-3628
- Leasing Office: (512) 329-6655
Key Services and Features
- Comprehensive Medical Care: Provides traditional hospital care, high-tech diagnostics, inpatient physical therapy, and urgent care.
- Surgical Services: Features ambulatory surgery with advanced image-guided navigation, arthroscopy, plastics, and spine procedures.
- Diagnostic Imaging: Equipped with CT, MRI, Ultrasound, and X-Ray facilities.
- Orthopedics & Spine: Specializes in minimally invasive surgeries, spinal fusions, and joint replacements utilizing cutting-edge technology.
- Inpatient Nursing and Facilities: Private rooms with high-quality amenities and low nurse-to-patient ratio.
- Nutritional and Physical Therapy Services: Offers premium dining menus and customized inpatient therapy programs.
Leadership Team
- Mark Shen, CEO: Administers hospital management and has facilitated the reorganization post-Chapter 11 bankruptcy filing. Strategic problem-solving in healthcare leadership.
- Paul Playfair, Director of Anesthesia: Oversees anesthesia services, based in Austin, TX.
- Byron Luetters, CFO: Leads financial strategy and operations, based in Denver, CO.
Recent Developments
- Chapter 11 Bankruptcy Filing: Engaged in financial restructuring with advisory from Hayward PLLC and Paladin.
- CEO Appointment: Mark Shen appointed CEO in May 2023, driving reorganization efforts.
Financial and Operational Metrics
- Estimated Annual Revenue: $64.4 million
- Revenue Per Employee: $297,000
- Number of Employees: 217
- Recent Employee Growth: 8% increase in the last year
Key Personnel
- Chad Woody: Director of Case Management
- Natalie Bird: Director of Quality, Compliance, and Risk Management
- Erin Koprin: Business Office Manager
- Lexi Luangpanh: Revenue Cycle Manager
- Michael Garrett: Emergency Physician
Patient Feedback and Community Engagement
The hospital prioritizes patient satisfaction, offering care in a luxurious environment. Testimonials speak of professionalism, attentive service, and efficient emergency care. Community engagement is enhanced through social media platforms like Facebook.
Competitors
The Hospital at Westlake Medical Center competes with various healthcare facilities offering diverse services within the region:
1. Partnerships for Dentists: Annual Revenue of $6.9M; 32 employees.
2. Family Endeavors, Inc.: Revenue of $8.6M; 40 employees. Offers community and veteran services.
3. Wise Family Practice Urgent Care: Revenue of $10.4M; 48 employees. Provides comprehensive urgent care.
4. Deep Eddy Psychotherapy: Revenue of $42.2M. Specializes in psychological and psychiatric services.
5. Coastal Home Health Care: Revenue of $10.6M. Offers in-home healthcare services across Texas counties.
Facilities and Commitment
The hospital is dedicated to minimizing patient wait times through an efficient emergency department and triage system and actively engages in community education and resources, highlighting its role as a leading healthcare provider in Austin, Texas.
