Company Market Research Report: Thena



Company Overview


  • Name: Thena

  • Mission: To enable customer-teams to serve their customers better while achieving shared outcomes faster. The company aims to resolve the chaos of crowded inboxes, siloed data & workflows, and legacy email-based tools in the modern AI-enabled world.

  • Founded: April 2022

  • Founders: Ankit Saxena, Govind Kavaturi, Mike Molinet, and Unmukt Raizada

  • Key People:

  • Ankit Saxena (Co-founder)

  • Govind Kavaturi (Co-founder)

  • Mike Molinet (Co-founder)

  • Unmukt Raizada (Co-founder)

  • Headquarters: No information is available

  • Number of Employees: No information is available

  • Revenue: No information is available

  • Known for: Building a modern unified customer engagement layer that enables B2B business teams to manage customer interactions and support operations through Slack, AI capabilities, and integrated workflows.


Products


Request Management


  • Description: Unified hub for customer support in Slack, Email, and Web.

  • Key Features:

  • Auto-detect customer requests in Slack

  • Seamless assignment, closure, and review of customer requests

  • AI-enabled workflows


Internal Helpdesk


  • Description: AI-powered Slack workflows to resolve internal team requests.

  • Key Features:

  • Modernized ticketing for internal teams

  • Quick routing and visibility of employee requests


Marketing Automation


  • Description: Create, execute, and analyze Slack marketing campaigns effortlessly.

  • Key Features:

  • No-code content builder

  • Audience segmentation

  • Scheduling and delivery optimization


Connectors


  • Description: Seamless integration between Slack and ticketing systems.

  • Key Features:

  • Bi-directional data sync

  • Real-time status updates

  • Integration with tools like Zendesk, Salesforce, HubSpot, Jira, Linear, and more


Recent Developments


  • New Products Launched: No information is available

  • New Features Added:

  • Escalation Management: Integration with Slack to streamline handling of escalated issues.

  • Configuration: Simple setup via Slack command and customer escalation prompts.

  • Utilization Flow: Customers trigger escalation using an emoji in Slack, with details collected in a custom modal.

  • Monitoring: Visual tracking in preferred systems with real-time updates on status changes.

  • New Partnerships: No information is available


Case Studies and Customer Testimonials


  • Success Stories:

  • Mixpanel: Solved the Slack problem and reduced response times by 60%.

  • WorkRamp: Lowered response times by 60% with Thena's Intercom Connector.

  • SpotDraft: Enhanced customer growth in the Slack-first world.

  • Customer Feedback:

  • Ryan Hoskin, VP Customer Success: Managing enormous inbound requests in Slack is more feasible with Thena.

  • Shayan Aminmadani, Sr Manager, Support Engineering: Improved resolution time by half and reduced response time by 95%.


Summary


Thena is positioned as a comprehensive solution for modern B2B customer engagement, emphasizing the transformative power of AI, integrated workflows, and seamless Slack-based operations. The company looks to address large-scale customer support and internal helpdesk needs with sophisticated, intuitive features built for efficiency and scalability.