Company Market Research Report: Thena
Company Overview
- Name: Thena
- Mission: To enable customer-teams to serve their customers better while achieving shared outcomes faster. The company aims to resolve the chaos of crowded inboxes, siloed data & workflows, and legacy email-based tools in the modern AI-enabled world.
- Founded: April 2022
- Founders: Ankit Saxena, Govind Kavaturi, Mike Molinet, and Unmukt Raizada
- Key People:
- Ankit Saxena (Co-founder)
- Govind Kavaturi (Co-founder)
- Mike Molinet (Co-founder)
- Unmukt Raizada (Co-founder)
- Headquarters: No information is available
- Number of Employees: No information is available
- Revenue: No information is available
- Known for: Building a modern unified customer engagement layer that enables B2B business teams to manage customer interactions and support operations through Slack, AI capabilities, and integrated workflows.
Products
Request Management
- Description: Unified hub for customer support in Slack, Email, and Web.
- Key Features:
- Auto-detect customer requests in Slack
- Seamless assignment, closure, and review of customer requests
- AI-enabled workflows
Internal Helpdesk
- Description: AI-powered Slack workflows to resolve internal team requests.
- Key Features:
- Modernized ticketing for internal teams
- Quick routing and visibility of employee requests
Marketing Automation
- Description: Create, execute, and analyze Slack marketing campaigns effortlessly.
- Key Features:
- No-code content builder
- Audience segmentation
- Scheduling and delivery optimization
Connectors
- Description: Seamless integration between Slack and ticketing systems.
- Key Features:
- Bi-directional data sync
- Real-time status updates
- Integration with tools like Zendesk, Salesforce, HubSpot, Jira, Linear, and more
Recent Developments
- New Products Launched: No information is available
- New Features Added:
- Escalation Management: Integration with Slack to streamline handling of escalated issues.
- Configuration: Simple setup via Slack command and customer escalation prompts.
- Utilization Flow: Customers trigger escalation using an emoji in Slack, with details collected in a custom modal.
- Monitoring: Visual tracking in preferred systems with real-time updates on status changes.
- New Partnerships: No information is available
Case Studies and Customer Testimonials
- Success Stories:
- Mixpanel: Solved the Slack problem and reduced response times by 60%.
- WorkRamp: Lowered response times by 60% with Thena's Intercom Connector.
- SpotDraft: Enhanced customer growth in the Slack-first world.
- Customer Feedback:
- Ryan Hoskin, VP Customer Success: Managing enormous inbound requests in Slack is more feasible with Thena.
- Shayan Aminmadani, Sr Manager, Support Engineering: Improved resolution time by half and reduced response time by 95%.
Summary
Thena is positioned as a comprehensive solution for modern B2B customer engagement, emphasizing the transformative power of AI, integrated workflows, and seamless Slack-based operations. The company looks to address large-scale customer support and internal helpdesk needs with sophisticated, intuitive features built for efficiency and scalability.