Therap Services Company Profile

Background

Founded in 2003, Therap Services is a leading provider of electronic record and documentation solutions tailored for agencies and care professionals supporting individuals within Long-Term Services & Supports (LTSS), Home & Community-Based Services (HCBS), and other human services settings. The company's mission is to enhance service quality through secure, web-based applications that streamline documentation, communication, and reporting processes.

Key Strategic Focus

Therap Services focuses on delivering comprehensive, HIPAA-compliant software solutions that cater to the unique needs of organizations supporting individuals with intellectual and developmental disabilities. Their platform encompasses modules for incident reporting, medication administration records (MAR), behavior tracking, case management, individual service plans, health records, supported employment notes, nursing notes, and progress notes. Additionally, Therap offers staff support for employee training management, individual budgeting, work scheduling, and billing solutions, including service authorizations, attendance, and Medicaid claim tracking.

Financials and Funding

As of April 2025, Therap Services has an estimated annual revenue of $35 million. The company employs approximately 159 individuals across five continents, including Asia, North America, and Europe.

Technological Platform and Innovation

Therap Services' platform is built on secure cloud technology, offering a comprehensive suite of applications designed to improve service quality within various care settings. Key features include:

Electronic Health Records (EHR): Secure documentation and communication tools for managing individual support modules.

Electronic Visit Verification (EVV): Compliance with the 21st Century CURES Act through mobile check-in applications featuring date and time stamps, GPS location, and electronic signatures.

Incident Reporting and Management: Tools for submitting reports, follow-ups, and investigations to track discrepancies and data for incident trends.

Employment and Benefit Tracking: Vocational rehabilitation and community employment services, including job discovery tools and support while tracking applications, interviews, and milestones.

Leadership Team

Richard Robbins: Chief Executive Officer

J. B.: Chief Operating Officer

A. T.: Chief Information Security Officer

S. R.: Chief Information Officer

A. A.: Chief Technology Officer

J. B.: Chief Software Architect

Competitor Profile

Market Insights and Dynamics

The market for electronic health record solutions in human services is competitive, with several companies offering similar services. Therap Services distinguishes itself through its comprehensive, HIPAA-compliant platform tailored specifically for organizations supporting individuals with intellectual and developmental disabilities.

Competitor Analysis

CoCENTRIX: Provides electronic health record solutions and is perceived as one of Therap Services' significant competitors.

Caring in Place: Offers solutions in the health care equipment and services sector, competing with Therap Services in similar markets.

Precision Care Software: Another competitor in the electronic health record solutions space, focusing on similar client needs.

Strategic Collaborations and Partnerships

Therap Services has established strategic partnerships to enhance its platform's capabilities. Notably, the company partnered with Oracle Corporation to provide HIPAA-compliant video storage and streaming, demonstrating a commitment to leveraging cutting-edge technology.

Operational Insights

Therap Services' comprehensive and adaptable platform, combined with its commitment to data integrity and security, positions the company as a leader in the industry. The company's continuous product development and introduction of new features, such as the Time Tracking module and Therap Connect, reflect its dedication to enhancing its platform and meeting the evolving needs of service providers.

Strategic Opportunities and Future Directions

Therap Services aims to expand its market presence by continuously enhancing its platform's functionalities and forming strategic partnerships. The company's focus on innovation and commitment to providing efficient, comprehensive, and user-friendly solutions position it well to capitalize on emerging opportunities in the human services sector.