Third Way Health Company Research Report
Company Overview
Name
Third Way Health
Mission of the Company
To transform healthcare operations with a modern BPO partner by integrating people, processes, and technology to enhance patient outcomes.
Founding and Founders
- Founded by: Frederik Mueller and Timm Schneider.
- Details about founding date: No information is available.
Key People
- Frederik Mueller, CEO: Lifelong healthcare veteran with experience in hospitals, MSOs, and healthcare communication technology.
- Timm Schneider, COO: With over a decade of experience, he designs and builds centralized delivery teams for Fortune 100 companies.
- Royce Cheng, CPO: Expert in deploying analytics platforms, AI assistants, and digital care programs, focusing on making healthcare more accessible.
Headquarters
- Location: Los Angeles, with a satellite office in Boston, and centralized delivery teams in Medellin, Colombia.
Number of Employees
No information is available.
Revenue of the Company
No information is available.
What the Company is Known For
Third Way Health is known for being a cutting-edge healthcare BPO partner that revolutionizes business operations for payers, providers, and Managed Service Organizations (MSOs) through tech-enabled end-to-end managed services.
Products
Overview
Third Way Health offers a comprehensive range of services tailored to healthcare operations for medical groups and payers/MSOs. The services are designed to streamline operations, improve patient satisfaction, and achieve tangible business results.
Medical Groups Services
- Inbound Calls
- Secure Messaging
- Referral Management
- Online Scheduling
- Care Gap Closure
- Recalls
- Outbound Engagement
- No-show Follow-ups
- Co-Payment Collection
- Prior Authorization Status Management
- Eligibility Verification
- EHR Integration
- Intake Forms
- Post Visit Surveys
- Appointment Reminders
Payers / MSOs Services
- Member Services Contact Center
- Eligibility & Enrollment
- Benefits Administration
- Appeals & Grievances
- Utilization Management
- Provider Services Contact Center
- Claims Management
- Credentialing
- Provider Data Management
- Quality Management
Recent Developments
Recent Developments in the Company
- Third Way Health emphasizes unique processes incorporating rigorous training and meticulous process comprehension to improve client business operations.
New Products Launched
No information is available.
New Features Added to Existing Products
No information is available.
New Partnerships
No information is available.
Additional Highlights
- Commitment to Excellence: Third Way Health positions itself as more than just a cost-saving partner; it focuses on elevating every aspect of clients’ operations.
- Language and Time Zone Coverage: Operations in Colombia offer full US time zone coverage, with support in English, Spanish, Mandarin, and Cantonese.
- Healthcare Expertise: Staff is college-educated with healthcare specialties, trained on best-in-class EHRs, claims, and data management systems.
- Cost Savings: Clients reportedly see an average cost saving of 40% compared to their in-house staff.
- Quality Assurance: Implementing advanced fluency development and continuous quality assurance efforts.
Testimonials
Clients acknowledge Third Way Health for effectively managing call volumes and enhancing customer engagement, with significant cost savings and quality service.
Compliance and Security
- Third Way Health ensures HIPAA and SOC 2 compliance, with a focus on data privacy, security, and business continuity.
Conclusion
This report presents Third Way Health as a leading innovator in healthcare BPO, recognized for its commitment to enhancing healthcare operations through expert outsourcing solutions. With strategic leadership and a robust service portfolio, the company sets itself apart in a competitive landscape.
