TA

Threado Ai

www.threado.com link_icon

Company Market Research Report



Company Overview



  • Name: Threado Inc.

  • Mission: To make work effortless with AI, motivating teams to harness AI for enhanced productivity and streamlined access to company-wide information.

  • Founded: No information is available.

  • Founder(s): No information is available.

  • Key People:

  • Francisco C., Global Community Lead, Notion

  • Prasun Choudhury, Senior Director Solutions Engineering, MoEngage

  • Neil Choudhuri, Business Operations and Customer Service, OnJuno

  • Savian Boroancă, Head of Community, Sessions

  • Headquarters: No information is available.

  • Number of Employees: No information is available.

  • Revenue: No information is available.

  • Known For: Specializing in AI-powered solutions for customer support, providing AI agents that facilitate internal knowledge management and customer engagement.


Products



AI Agents



  • Description: Threado AI Agents provide automated, contextual, and personalized support across customer-facing teams.

  • Key Features:

  • Integration with tools such as Slack, Microsoft Teams, and Chrome.

  • Provides 24/7 assistance, enhancing team productivity and customer satisfaction.

  • Supports training on multiple knowledge sources for accurate information retrieval.


Integrations



  • Description: Seamless integration of AI Agents with existing tools to enhance customer and team interactions.

  • Key Features:

  • Works with tools like Zendesk, Freshdesk, Intercom, HubSpot, Confluence, Google Drive, and Notion.

  • Allows comprehensive training of AI bots using existing organizational data.


Analytics



  • Description: A scalable solution to track and optimize AI performance and impact.

  • Key Features:

  • Offers insights into query resolution success and identifies knowledge gaps.

  • Tracks usage patterns to optimize team productivity and resource allocation.


Security



  • Description: Security and compliance features ensure safe and reliable data handling.

  • Key Features:

  • SOC 2 Type II certified with GDPR compliance.

  • Data encryption policies ensure the protection of all customer information.


Recent Developments



  • Recent Developments:

  • Threado AI's capabilities have been used to significantly reduce query response times across various sectors.

  • Integration with major tools like Zendesk and Freshdesk has improved internal and customer support operations.


  • New Products Launched:

  • No information is available.


  • New Features Added:

  • SOC 2 Type II certification achieved for enhanced security measures.

  • Extended integration capabilities with new platforms to better support customer service operations.


  • Partnerships:

  • Collaborations with various enterprises such as Capillary Technologies, MoEngage, and Juno to enhance support frameworks using Threado AI solutions.


Customer Success



Capillary Technologies, MoEngage, and Juno have all leveraged Threado AI to achieve significant operational enhancements, demonstrating Threado's adeptness at integrating within existing systems to bolster customer support functions.



This report provides a comprehensive overview of Threado Inc., detailing existing capabilities and partnerships instrumental in positioning them as leaders in AI-powered customer support solutions. Further details about the company's founding, revenue, and certain operational specifics are not available.