Tilli Software Company Profile

Background

Tilli Software, established in 2013, is a fintech company specializing in digital payments and customer communication solutions. The company rebranded from Utilli to Tilli in early 2022 to better reflect its expanding suite of services. Tilli's mission is to transform how businesses connect with customers by providing smarter, secure, and effective communication and payment tools. The company's vision is to simplify global connections through innovative digital solutions. Tilli operates in the fintech industry, offering integrated platforms that streamline customer engagement and financial transactions.

Key Strategic Focus

Tilli's strategic focus centers on delivering comprehensive digital solutions that enhance customer communication and payment processing. The company's core objectives include:

Enhancing Customer Engagement: Providing personalized, omnichannel communication tools to improve customer interactions.

Streamlining Payment Processes: Offering secure and efficient payment solutions to facilitate seamless transactions.

Ensuring Compliance and Security: Maintaining high standards of data protection and regulatory compliance.

Tilli specializes in customer communication platforms and payment orchestration services, utilizing technologies such as cloud-based solutions, machine learning, and AI-driven analytics. The company primarily targets industries like utilities, banking and finance, telecommunications, and government services.

Financials and Funding

As of October 2025, Tilli Software's estimated revenue is between $10 million and $25 million. The company has secured funding through various rounds, including a Series A funding of €4.5 million in April 2016, led by 360 Capital Partners and a group of business angels. In June 2018, Tilli raised an additional €12 million from 360 Capital Partners, Ring Capital, and Omnes Capital. In February 2021, Tilli was acquired by SumUp, a London-based mobile payments company, enhancing its financial capabilities and market reach.

Pipeline Development

Tilli Software offers a suite of products designed to enhance customer communication and payment processing:

Nudge: A Customer Communication Platform as a Service (CPaaS) that enables businesses to engage customers through personalized, multi-channel communication, including email, SMS, WhatsApp, push notifications, IVR, Messenger, and chatbots.

tilliPay: A global payment and orchestration stack that supports secure, seamless transaction processing across platforms and industries.

tilliX: An all-in-one platform for bill presentation, payment collection, and customer engagement, offering easy onboarding, one-click payments, real-time transaction updates, and a flexible "A-la-Carte" model for tailored experiences.

These products are designed to integrate seamlessly with existing enterprise systems, providing scalable solutions for businesses seeking to enhance their digital customer engagement and payment processing capabilities.

Technological Platform and Innovation

Tilli Software distinguishes itself through its integrated technological platforms and innovative solutions:

Proprietary Technologies: Tilli's suite includes Nudge (CPaaS), tilliX (customer experience management), and tilliPay (payment orchestration), offering a unified approach to customer communication and payment processing.

Significant Scientific Methods: The company employs machine learning and AI-driven analytics to provide data-driven insights, enabling personalized customer engagement and optimized payment processes.

Leadership Team

Tilli Software's leadership team comprises experienced professionals:

Ali Saberi: Founder and Chief Executive Officer, with over 25 years of experience in SAP management consulting and expertise in global digital payments and customer communication.

Raja Gopal Vemuri: Chief Technology Officer, bringing 30 years of technology experience across various industries, including pharmaceuticals, leasing, utilities, and the public sector.

Shabbir Gilani: Chief Revenue Officer, with 25 years of experience in leadership, system implementation, and business development across different industry verticals.

Shahid Husain: Chief Operating Officer, a seasoned technologist with over 20 years of strategic ERP proficiency, driving excellence in tech landscapes ranging from software development to organizational change and IT strategy.

Competitor Profile

Market Insights and Dynamics:

The fintech industry, particularly in digital payments and customer communication, is experiencing rapid growth due to increasing digitalization and the need for seamless customer engagement. Companies are investing in integrated solutions to enhance customer experience and operational efficiency.

Competitor Analysis:

Key competitors in this space include Zendesk Sell, Keap, Nutshell, Salesforce, Copper, Bitrix24, Nimble, Pipedrive, and Streak. These companies offer various customer relationship management (CRM) and communication solutions, each with unique features and market positioning.

Strategic Collaborations and Partnerships:

Tilli Software's acquisition by SumUp in February 2021 has strengthened its market position, providing access to a broader customer base and enhanced financial resources. This strategic move enables Tilli to expand its offerings and integrate more deeply into the global payment ecosystem.

Operational Insights:

Tilli's integrated approach, combining communication and payment solutions, offers a distinct competitive advantage. The company's focus on security and scalability, along with its compliance with standards like PCI DSS, SOC 2, and ISO 27001:2013, positions it favorably in the market.

Strategic Opportunities and Future Directions:

Tilli Software is well-positioned to capitalize on the growing demand for integrated digital solutions. Future opportunities include expanding into new markets, enhancing AI-driven analytics capabilities, and developing additional features to meet evolving customer needs.