TIMG (New Zealand) - Comprehensive Analysis Report
Summary
TIMG (The Information Management Group) is a New Zealand-owned company with over 30 years of industry experience, specializing in intelligent information management systems for businesses across New Zealand. The company’s mission is to help organizations transform business information into knowledge by securely streamlining it, leveraging business data through efficiency, order, and accessibility. TIMG is a significant player in the New Zealand information management landscape, trusted by over 15,000 organizations across Australasia, offering solutions for government agencies, finance, healthcare, and legal sectors. Backed by Freightways, a prominent New Zealand group, TIMG continually seeks innovative approaches to information management to improve business operations.
1. Strategic Focus & Objectives
Core Objectives
TIMG's core objective is to challenge traditional views of information management and help organizations transform business information into actionable knowledge. Key objectives include:
- Securely Streamlining Information: Ensuring data is organized and easily accessible while maintaining high security.
- Leveraging Business Data: Transforming raw data into valuable resources for enhanced decision-making.
- Ensuring Compliance: Implicitly understanding and adhering to New Zealand privacy and security legislation and regulations, such as the NZ Privacy Act, Public Records Act, and NZISM.
Specialization Areas
TIMG specializes in solutions across three core pillars: Transform, Manage, and Destroy information.
- Transform: Securely converting business information into actionable knowledge through services like imaging and document capture, data extraction, customized workflow solutions, eDiscovery, and app development.
- Manage: Providing secure information management with visibility, control, and compliance. Services include records management (document archiving), secure third-party logistics, media storage, cloud storage, and disaster recovery.
- Destroy: Focusing on the secure destruction of sensitive information to prevent security threats, including documents, e-Waste, bulk paper, and other non-hazardous materials.
Target Markets
TIMG primarily targets businesses and government agencies across New Zealand. Their solutions cater to a wide range of sectors, including finance, healthcare, and legal, as well as small, medium, and large organizations.
2. Financial Overview
Funding History
TIMG (NZ) Limited is wholly New Zealand owned and is a subsidiary of Freightways, a listed company in New Zealand. As such, its financial operations are integrated within the broader Freightways group.
3. Product Pipeline
Key Products/Services
TIMG offers a comprehensive suite of intelligent digital solutions and core services tailored to individual business needs.
- Imaging and Document Capture: Securely converting physical documents into digital formats.
- Data Extraction: Extracting complex indexing requirements from various data sources.
- Customized Workflow Solutions & PaperLite Platform: Automating paper-burdened business processes and creating customized automated workflows.
- eDiscovery: Providing litigation support and eDiscovery services, enabling the search and extraction of information, including metadata, from massive volumes of files.
- App Development: Developing applications to enhance information management.
- SAFE Records: An advanced records management software for full and effective management of physical and digital records, designed to meet NZ compliance requirements.
- SAFE Digital: A secure online customer portal for accessing scanned copies of archived files.
- OpenDiscover: A powerful digital archive solution that scales to any business size, enabling electronic search within scanned documents.
- Records Management (Document Archiving): Securely storing, lodging, retrieving, and managing business documents with customized solutions.
- Secure Third-Party Logistics: Managing the logistics of sensitive and valuable materials.
- Media Storage: Vault-based secure storage for all types of backup media.
- Cloud Storage & BackOnline: Providing secure cloud storage, online data backup, and full disaster recovery services.
- Disaster Recovery Solutions: Ensuring data is protected and easily accessible in case of a disaster.
- Document and E-Waste Destruction: Securely destroying sensitive information, including documents, e-Waste, bulk paper, and non-hazardous materials.
4. Technology & Innovation
Technology Stack
TIMG leverages advanced technological platforms to deliver its services.
- Core Platforms and Technologies:
- SAFE Records: Proprietary advanced records management software for physical and digital records.
- SAFE Digital: Secure online customer portal for accessing archived files.
- PaperLite Platform: Used for creating customized automated workflows.
- OpenDiscover: A digital archive solution that facilitates searching within scanned documents.
- Technical Capabilities:
- Imaging and document capture
- Data extraction for complex indexing
- Customised workflow solutions and automation
- Litigation support and eDiscovery services
- Cloud-hosted solutions and disaster recovery services
5. Leadership & Management
Executive Team
TIMG's executive team comprises experienced professionals committed to delivering value through innovation and efficiency.
- Rohan Jessiman - General Manager: Leads TIMG's vision to challenge traditional information management. He brings extensive leadership experience from New Zealand Couriers and focuses on security, efficiency, and reliability in information management.
- Jarrod Johnson - Group Financial Controller: Has 22 years of financial services experience, with 17 years within the wider Freightways group. He leads finance teams for TIMG, DX Mail, and Dataprint, managing accounting, treasury, analysis, reporting, and budgeting in accordance with NZ legislation.
- Matt Ellis - South Island Manager: H been with TIMG for 19 years, overseeing all aspects of TIMG's activities across Christchurch and Dunedin branches, and has been instrumental in growing the business in the South Island.
- Ryan Cauchi Mills - Digital Services Manager: Possesses a background in sales, operations, and information management. He manages TIMG's Digital Products portfolio and oversees major digital projects, including setting up customer bureau operations and implementing bespoke workflow automation. He is a previous winner of Westpac Business Awards in customer services, innovation, and technology.
- Ahmed Zaky - Human Resources Business Partner: Brings 14 years of international HR experience across various industries, focusing on developing and implementing HR strategies and transformation projects to foster high-performing teams.
- Maurice Hewson - TIMG Group Sales Manager & SA/NT State Manager: Has over 15 years of experience in the records management industry, focusing on customer relationships and tailoring solutions.
- Ajnesh Ram (AJ) - TIMG Digitisation Business Manager: Began his journey in records and data management in 2000, witnessing the digitisation industry evolve to become central to information management.
Recent Leadership Changes
There are no significant recent leadership changes reported within the provided information. The current executive team appears stable.
6. Talent and Growth Indicators
Hiring Trends and Workforce
TIMG has an extensive network of over 250 staff across 10 branches nationwide in New Zealand. The company is in a growth phase, as indicated by active recruitment for key operational positions such as Operations Manager. TIMG emphasizes building careers within a respected NZ company and promotes a "company in growth mode." Their commitment to employee development is highlighted by adherence to Sustainable Development Goal 8, focusing on fostering an inclusive work environment, fair pay, and continuous learning.
7. Social Media Presence and Engagement
Digital Footprint
TIMG maintains an active social media presence across various platforms:
- YouTube: [https://www.youtube.com/channel/UCf-w1Dq7Y9Q3h4x8f_p9iMw](https://www.youtube.com/channel/UCf-w1Dq7Y9Q3h4x8f_p9iMw)
Their social media channels are utilized to share company news, thought leadership, and information about their services, reinforcing their brand positioning as experts and innovators in information management. They engage with their community by sharing resources on compliance, innovation, and industry insights, such as articles on the information management lifecycle and the GDPR's impact on New Zealand businesses.
8. Recognition and Awards
Industry Recognition
- Veeam Platinum Status: TIMG has achieved platinum status in the Veeam Cloud and Service Provider Programme, recognized for selling more Cloud Connect licenses across Australia and New Zealand than any other provider.
- Westpac Business Awards: Ryan Cauchi Mills, Digital Services Manager, is a previous winner in the categories of customer services, innovation, and technology at the Westpac Business Awards.
- Customer Testimonials: TIMG is frequently commended by customers for its hassle-free service, flexibility, cost-effectiveness, and professional staff in managing online backups, secure storage, and complex transactions.
9. Competitive Analysis
Major Competitors
In the New Zealand market, TIMG competes with various document management, data storage, and shredding services providers. Given its comprehensive suite of services, covering physical and digital information management, and its backing by Freightways, TIMG holds a strong competitive position. Specific competitors would include other national or regional players offering secure document storage, digitisation, cloud backup, and destruction services.
10. Market Analysis
Market Overview
The New Zealand information management market is influenced by increasing data volumes, stringent privacy and security legislations like the NZ Privacy Act and Public Records Act, and the growing corporate need to convert data into actionable knowledge. Organizations increasingly view data as a valuable business asset, driving the demand for efficient solutions to optimize and leverage it. Key market trends include a growing urgency for digitisation of records, automation of data capture, and strategies for consistent record keeping across businesses. The market requires solutions that offer secure management, compliance, and effective data transformation capabilities.
11. Strategic Partnerships
- Veeam Partnership: TIMG has achieved platinum status in the Veeam Cloud and Service Provider Programme, acknowledging their leadership in Cloud Connect license sales in Australia and New Zealand.
- Industry Engagement: TIMG actively participates in relevant industry events, such as the Reseller News Roundtable, which focuses on innovation and customer agendas for Kiwi partners.
12. Operational Insights
TIMG's operational strength stems from its comprehensive, integrated approach to information management, covering the entire lifecycle from creation to destruction. Its network of 10 branches nationwide and over 250 staff provides extensive reach and localized support across New Zealand. A key differentiator is its deep understanding of NZ-specific privacy and security legislation, ensuring solutions meet local compliance requirements. The backing by Freightways provides significant operational scale and infrastructure, contributing to TIMG's reliability and resilience. TIMG’s customer-centric approach, emphasizing flexibility over rigid solutions, fosters strong client relationships.
13. Future Outlook
Strategic Roadmap
TIMG's strategic roadmap is centered on continuous innovation and expansion within the intelligent information management sector. The company aims to further develop innovative digital solutions that complement its core services (offsite records storage, media storage, secure document destruction). TIMG's vision is to help organizations maximize the value of information throughout the Information Management Lifecycle, transcending traditional 'store and destroy' concepts to actively manage data for new insights, business value, and effective decision-making. Future expansion opportunities lie in enhancing its digital offerings, further automating business processes, and continually adapting to the rapid evolution of data generation and storage. By maintaining a focus on security, efficiency, and reliability, TIMG is well-positioned for future growth.
