Total Property Management, Inc. (TPM) is a nationally accredited property management firm specializing in the management of homeowner associations (HOAs). Established in 1980, TPM has been a pioneer in the property management industry, introducing the concept of the inclusive contract to focus on community needs rather than generating extra fees. With offices in California and Arizona, TPM is dedicated to fostering community leadership and providing exceptional service to its clients.
Key Strategic Focus
TPM's strategic focus centers on delivering comprehensive property management services tailored to the unique needs of each community. The company emphasizes the following core objectives:
- Inclusive Fee Structure: TPM operates on an inclusive fee model, ensuring that efforts are devoted to day-to-day operations without incurring additional costs for clients.
- Community Leadership: The company is committed to fostering effective partnerships between staff and clientele, assisting Boards of Directors in understanding governing documents and applicable state statutes.
- Reasonable Account Loads: TPM assigns a manageable number of accounts to each managing agent, supported by qualified administrators, to ensure efficient community management.
- Education and Certification: The company requires all managing agents to be certified by relevant organizations such as the California Association of Community Managers (CACM) and the Community Associations Institute (CAI), ensuring ongoing professional development.
Financials and Funding
As of June 2025, TPM's annual revenue is estimated to be between $2.5 million and $9.9 million. The company employs approximately 67 individuals across multiple continents, including North America, Asia, and Europe.
Technological Platform and Innovation
TPM leverages various technologies to enhance its service offerings, including:
- Website and Content Management: Utilizing WordPress for website management and content delivery.
- Search Engine Optimization: Implementing Yoast SEO to optimize online visibility.
- Web Development: Employing Bootstrap and jQuery Migrate for responsive and dynamic web design.
- E-commerce: Integrating Shopify for online transactions and service offerings.
These technological tools enable TPM to maintain an efficient online presence and provide seamless services to its clients.
Leadership Team
TPM's leadership team comprises experienced professionals dedicated to the company's mission:
- Beverly K. Allen: Chief Executive Officer (CEO)
Ms. Allen has been actively involved in the Common Interest Development industry since 1983 and is the owner and CEO of TPM. She is a founding member of the California Association of Community Managers (CACM) and holds certifications including Certified Community Association Manager (CCAM), Certified Manager of Community Associations (CMCA), and Association Management Specialist (AMS).
- Lori C. Grove: Corporate Vice President
Mrs. Grove joined TPM in 1989 and guided the expansion of the company's operations to Phoenix, Arizona, in 2005. She holds certifications such as Certified Arizona Association Manager (CAAM), Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), and the prestigious Professional Community Association Manager (PCAM) designation.
Competitor Profile
The property management industry is highly competitive, with several key players:
- Morgan Properties: A real estate investment management company based in King of Prussia, Pennsylvania, with approximately 1,403 employees.
- Mears Group: A UK-based company specializing in home improvements and maintenance, employing around 15,719 individuals.
- Sun Hung Kai Properties: A Hong Kong-based real estate development company with a workforce of approximately 40,000.
- Yincheng Life Service: A Chinese property management service provider with about 11,270 employees.
These competitors offer a range of property management services, contributing to a dynamic and evolving market landscape.
Strategic Collaborations and Partnerships
TPM is a founding member of the Management Firm Council of the California Association of Community Managers (CACM), demonstrating its commitment to improving and promoting the professional development of those engaged in community association management.
Operational Insights
TPM's operational strategy emphasizes personalized service, reasonable account loads for managing agents, and a focus on community leadership. By combining the personal service of a small office with the systems and procedures of a larger company, TPM ensures efficient and effective community management.
Strategic Opportunities and Future Directions
Looking ahead, TPM aims to continue its growth by leveraging its inclusive fee model, fostering community leadership, and maintaining a commitment to education and certification. The company is well-positioned to adapt to industry changes and meet the evolving needs of its clients.
Contact Information
- Website: totalpm.com
- LinkedIn: Total Property Management, Inc.
For more information, please visit the company's official website or LinkedIn profile.
