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Touchbistro

www.touchbistro.com link_icon

Company Research Report: TouchBistro



Company Overview



Name: TouchBistro

Mission: TouchBistro's mission is to provide restaurateurs with innovative technology that makes running a restaurant easier.

Founded: 2010

Founders: No information is available.

Key People:
  • Chairman and CEO: Samir Zabaneh

  • Chief Payments & Strategy Officer: Andrea Kando

  • Chief Customer Officer: Bree McKibbon

  • Chief Financial Officer: Mike Koen

  • Chief Marketing Officer: Abhishek Anjanappa

  • Chief Sales Officer: Dan Ross

  • Chief People Officer: Jenny do Forno

  • Chief Technology Officer: Amer Matar

  • General Counsel: Nicolas Catros

  • Vice President, Product: Matt Zibell


Headquarters: 85 Richmond Street W, Suite 1100, Toronto, ON M5H 2C9, Canada

Number of Employees: No information is available.

Revenue: No information is available.

What the Company is Known For: TouchBistro is known for its all-in-one cloud-based point of sale (POS) and restaurant management system. It helps restaurant operators streamline operations, improve the guest experience, and drive sales.

Products



1. Point of Sale (POS)


  • Description: A cloud-based POS system central to TouchBistro's product suite.

  • Key Features:

  • Menu Management

  • Staff Management

  • Tableside Ordering

  • Floor Plan & Table Management

  • Payments and Reporting & Analytics


2. Payments


  • Description: POS-integrated payment processing solution offering seamless transactions.

  • Key Features:

  • Accepts all payment types (credit card, debit card, digital wallets like Apple Pay, Google Pay)

  • Integrated with POS to reduce double-entry errors

  • Offline payment support


3. Customer Facing Display


  • Description: An integrated screen that helps guests confirm orders.

  • Key Features:

  • Customizable screens with branding options

  • Increases order accuracy and reduces errors

  • Utilizes screen space for promotions


4. Inventory Management


  • Description: Integrates directly with the POS to streamline inventory tracking.

  • Key Features:

  • Automatic updates every 15 minutes from POS sales data

  • Recipe costing tools

  • Food prep forecasting

  • Task & waste management


5. Labor Management


  • Description: A platform for scheduling, team communication, and cost control.

  • Key Features:

  • Data-driven forecasting

  • Team communication tools

  • Shift management and staff scheduling


6. Kitchen Display System


  • Description: Designed to improve kitchen efficiency by streamlining orders.

  • Key Features:

  • Real-time ticket updates

  • Customizable ticket displays

  • Offline mode for uninterrupted service


7. Profit Management


  • Description: End-to-end back-office system for inventory and financial management.

  • Key Features:

  • Digital invoice processing

  • Real-time cost tracking

  • Menu analysis tools

  • Multi-location support


8. Online Ordering


  • Description: Enables restaurants to manage online orders directly without third-party fees.

  • Key Features:

  • Integration with restaurant’s POS

  • Multi-touchpoint ordering

  • Marketing and Loyalty program integration

  • DoorDash Drive for delivery


9. Reservations


  • Description: A system for managing restaurant bookings and guest communications.

  • Key Features:

  • Two-way communication with guests

  • Reservation and waitlist management

  • Integrated with POS


10. Loyalty Programs


  • Description: Customizable programs to encourage repeat business.

  • Key Features:

  • CRM platform

  • Marketing integration

  • Custom web app for guests

  • Comprehensive reporting


11. Gift Cards


  • Description: Physical and digital gift cards for immediate cash flow and customer engagement.

  • Key Features:

  • POS integration

  • Custom branding

  • Digital and physical card options


Recent Developments



New Products Launched


  • Inventory Management and Labor Management: These new back-of-house solutions were launched to streamline restaurant operations and reduce costs. (September 10, 2024)


New Features Added


  • Online Ordering Integration with DoorDash Drive: This feature was introduced to offer delivery without third-party commission fees.

  • Customer Engagement Enhancements: Expanded functionality for Customer Facing Displays and newly introduced marketing automation tools.


Partnerships


  • DoorDash Drive Integration: TouchBistro partnered with DoorDash Drive to streamline delivery operations without commission fees.

  • Various Integrations for Enhanced Service: TouchBistro has integrated with numerous third-party solution providers including Moneris, Worldpay, and 7shifts for expanded capabilities in payment processing and labor management.


Reports & Insights


  • 2024 Diner Trends Report: Reports for both U.S. and Canadian diners highlighted trends such as a focus on savings, convenience, and quality of service.

  • State of Full Service Restaurants Report: A 2024 report indicated that a significant percentage of U.S. full-service restaurant operators have plans for expansion despite increased operating costs. (January 17, 2024)


Awards and Recognition


  • Multiple Awards in 2020: Including "Best POS Systems for Restaurants 2019" and being named among the fastest-growing companies in various recognitions like the Canadian Business' ranking.


This report provides a comprehensive overview of TouchBistro's current business standing, recent activities, and core product offerings. It aims to deliver a detailed, professional snapshot for stakeholders and potential investors.
For more information, stakeholders can visit the official website or connect through the contact options shared above.