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Touchpoint Support Services

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TouchPoint Support Services Company Research Report



Company Overview


  • Name: TouchPoint Support Services

  • Mission of the Company: TouchPoint Support Services is committed to uplifting the spirit of those served by delivering excellent service through compassion at every point of human contact.

  • Founded: 2011

  • By Whom: Details not specified

  • Key People:

  • Aaron Brown, RD, Co-CEO

  • Robert Tindell, Co-CEO

  • John Williamson, CFPP, CDM, Division Vice President, Food and Nutrition Services

  • Mike Madigan, Division Vice President, Environmental Services

  • Keith Perkins, Division Vice President, Strategic Partnerships

  • Andrea Woods, Division Vice President, Catered Living and Operations Support

  • Sharolyn Balsley, MS, RD, LDN, CPXP, Senior Vice President, Patient and Consumer Experience

  • Calvin Neal, CDM, CFPP, FMP, Senior Vice President, Culinary & Retail

  • Yolanda Walker, Vice President of Culture, Diversity, Equity & Inclusion

  • Scott MacLellan, Chairman Emeritus

  • Headquarters: 400 Northridge Road, Sandy Springs, GA 30350

  • Number of Employees: Over 11,000 associates

  • Revenue: No information is available

  • Known For: Industry’s first combined acute care food service and environmental services provider, offering comprehensive hospitality experiences in 170 acute care facilities across the United States.


Products


  • Products Offered:

  • Acute care food and support services

  • Nutrition management

  • Patient transportation

  • Valet parking

  • Patient safety

  • Laundry operations

  • Café and patient dining


  • High-level Description & Key Features:

  • TaskUp: A proprietary task management system that enhances service delivery by assigning tasks efficiently, reducing turnaround time for tasks, and increasing patient satisfaction.

  • HIT Zone Cleaning: An innovative cleaning process for hospital sectors that increases efficiency and patient satisfaction by using a team-based approach.

  • Transltr: A uniquely designed application to modernize and standardize operations across retail units, improving profitability, sales, and customer satisfaction.

  • Table 137®: A transformed dining experience providing an upscale environment within hospital cafeterias.

  • Unox Equipment: Advanced technological kitchen equipment that ensures quality meals with reduced labor and energy consumption.


Recent Developments


  • Recent Developments:

  • TaskUp Launch: Implemented a data-driven task management system in Tennessee, improving operational efficiency and patient care.

  • HIT Zone Cleaning Expansion: Adopted new cleaning strategies in Tulsa, improving hospital cleanliness scores and patient satisfaction.

  • Transltr Implementation: Standardized point-of-sale technology across 170 sites, resulting in enhanced market adaptability and improved financial metrics.

  • Table 137® Launch: Renovated hospital cafeteria in Florida into a sophisticated dining environment, leading to an increase in sales and positive guest feedback.

  • Unox Equipment Pilot Program: Tested innovative cooking technology in Waco, Texas, resulting in higher patient satisfaction scores and operational efficiencies.


  • New Products/Features/Partnerships:

  • Partnership with Mood Media for enhanced dining ambiances

  • Integration of Unox’s advanced kitchen equipment to improve meal quality and reduce operational costs

  • Promotion of sustainability through advanced and technologically driven services like Evereo 600




For more information or inquiries, please contact:

TouchPoint Support Services
400 Northridge Road
Sandy Springs, GA 30350
Employee Verifications: 1-800-367-5690, Enter code: 11366

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