Company Research Report: TTEC Holdings, Inc.

Company Overview

• Name: TTEC Holdings, Inc.

• Mission: TTEC is focused on transforming customer experiences using a blend of AI-first technology and human interactions.

• Founded: 1982

• Founder: Ken Tuchman

• Key People:

• Kenneth Tuchman - Chairman & Chief Executive Officer

• Shelly Swanback - President, TTEC; CEO, TTEC Engage

• Kenny Wagers III - Chief Financial Officer

• Dave Seybold - CEO, TTEC Digital

• Laura Butler - Chief People Officer

• Headquarters: Greenwood Village, Colorado, USA

• Number of Employees: Approximately 54,000 globally

• Revenue: No information is available

• Known For: TTEC is known as a leading global customer experience (CX) technology and services provider, renowned for AI-enabled digital CX solutions.

Products

• Customer Experience Strategy

• Description: Designs and maps customer experiences to reduce churn and enhance growth.

• Contact Center Operations

• Description: Offers solutions to deliver exceptional customer service across all channels.

• Contact Center Technology

• Description: Provides omnichannel technology solutions for seamless customer interactions.

• CX Managed Services

• Description: Combines frontline knowledge with AI insights to manage CX solutions.

• Revenue Generation

• Description: Helps companies enhance revenue through improved customer experiences.

• AI-Enhanced Services

• Description: Utilizes AI tools and human talent to deliver quality customer interactions.

• Key Features:

• Integration with AI for optimized interactions

• Omnichannel support across all customer platforms

• Industry-specific solutions for various sectors including retail, travel, gaming, and healthcare

Recent Developments

• Recognition: Named a "Leader" in Everest Group's 2024 CXM Services PEAK Matrix Assessment for the Americas.

• Partnerships: Strategic partnerships with technology vendors like Google Cloud for CX transformation solutions.

• Innovations: Introduction of AI-powered insights for operational efficiencies, reducing costs and enhancing CSAT.

• Sustainability Efforts: Published a 2023 Impact and Sustainability Report detailing commitments to ESG practices.

• Expansion: Inaugurated new global delivery centers in countries like Honduras, India, South Africa, and Brazil to expand their nearshore capabilities and global presence.

This report compiles current available information on TTEC, spotlighting the company's mission, products, key people, global reach, and recent strategic initiatives.