TTEC Digital Company Research Report

Company Overview

Name

TTEC Digital

Mission of the Company

Delivering exceptional customer experiences through digital innovation, cutting-edge technology, and a deep understanding of human interactions.

Founding

Founded in 1982.

Key People

Dave Seybold - Chief Executive Officer

Bryce Gibson - Chief Operating Officer

Steve Pollema - Chief Financial Officer

Walt Opaska - Chief Legal Counsel

Arley Havisto - Chief of Staff

John Seeds - Chief Marketing Officer

Rob Allman - Head of TTEC Digital EMEA

Ryan Swanger - Global Leader, Sales

Tom Lewis - Global Leader, CX Transformation

Alfredo Rizzo - Head of Solution Architecture & Client Success

Amol Gupta - Head of Global Innovation Studio, Hyderabad

Julie Weslin - Global Leader, People & Culture

Christian Wagner - Global Leader, AWS Practice

Dale Mansour - Global Leader, Microsoft Practice

Tiffany Moses Gschwendtner - Global Leader, Genesys Practice

John Wolf - Global Leader, Cisco & Google Practice

Marcy Riordan - Global Leader, Analytics

Dave Murashige - Global Leader, Software & Digital Engineering

Steve Parowski - Global Leader, Public Sector

Headquarters

6312 S. Fiddler's Green Circle, Suite 100N, Greenwood Village, CO 80111

Number of Employees

Approximately 58,000 employees worldwide.

Revenue

No information is available.

Known For

TTEC Digital is known for its expertise in customer experience (CX) technology and services, including AI-enhanced digital CX solutions.

Products

Overview

TTEC Digital offers a comprehensive range of customer experience solutions, focusing on digital transformation, analytics, AI, and more. Here’s a high-level look at the key products and their features:

Contact Center Technology

High-Level Description: Solutions to elevate contact center operations.

Key Features: Communication technology, agent tools, operational solutions, security, and compliance features.

Artificial Intelligence Solutions

High-Level Description: AI-powered tools to enhance customer interactions.

Key Features: Virtual agents, AI reporting and analytics, knowledge management, intelligent routing, conversation transcription, summarization, and recommendation engines.

Customer Experience Transformation

High-Level Description: Consulting and strategies for CX enhancement.

Key Features: CX strategy and design, operating models, contact center optimization, digital transformation, conversational AI.

Data & Analytics

High-Level Description: Advanced analytics solutions to turn customer data into actionable insights.

Key Features: Data modernization, predictive customer analytics, business intelligence, reporting, journey insights.

IP Solutions

High-Level Description: Custom-built solutions for leading contact center platforms.

Key Features: WFM adapters, agent desktops, analytics solutions, contact center operations, AI/ML enhancements.

Recent Developments

Recent Recognition

CRM Magazine's Top 100 List: TTEC Holdings, Inc. was named to CRM Magazine's prestigious Top 100 list in August 2024, highlighting its blend of human empathy with AI innovation in CX.

New Products and Features Launched

1. WFM Adapter for Talkdesk: Introduced solutions to enhance workforce management and integration with Talkdesk.
2. Genesys Cloud Migration: Supported SELCO Credit Union with a smooth transition to Genesys Cloud, showcasing the company’s technical expertise and confidence.

New Partnerships

1. Amazon Web Services (AWS): TTEC Digital delivers scalable, cost-effective cloud-based contact center solutions with AWS, including Amazon Connect.
2. Cisco: Partnered to provide flexible and secure contact center solutions.
3. Genesys: A Genesys Platinum Partner providing sophisticated cloud contact centers.
4. Google: Collaborated to provide AI-powered solutions for data-driven customer engagement.
5. Microsoft: Implemented solutions using Microsoft technologies, enhancing omnichannel customer journeys.

Conclusion

TTEC Digital stands at the intersection of technology and human interactions, providing top-notch customer experience solutions across multiple platforms and technologies. Their ongoing recognition and strategic partnerships underscore an unwavering commitment to innovation and exceptional service delivery in the CX domain.