T

Twilio

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Twilio Company Research Report



Company Overview



  • Name: Twilio Inc.

  • Mission: Twilio’s mission is to unlock the imagination of builders, empowering businesses by unifying their data to craft insightful customer journeys and outmaneuver competition.

  • Founded: No information is available

  • Founders: No information is available

  • Key People in the Company:

  • Khozema Shipchandler

  • Aidan Viggiano

  • Dana Wagner

  • Christy Lake

  • Thomas Wyatt

  • Inbal Shani

  • Chris Koehler

  • Ivy Grant

  • Headquarters: No information is available

  • Number of Employees: No information is available

  • Revenue: No information is available

  • Known for: Twilio is known for its Customer Engagement Platform (CEP), integrating communication tools, artificial intelligence, and data, enabling personalized customer interactions at scale.


Products



Product Offerings


1. Verify
  • Description: A user verification API for multichannel one-time passcode delivery and silent network authentication.

  • Key Features:

  • 100% SMS pumping protection.

  • No phone number registration.

  • Globally managed solution.


2. Programmable Messaging
  • Description: API to programmatically send notifications across SMS, MMS, WhatsApp, and Push.

  • Key Features:

  • Reliable global delivery.

  • Real-time route optimization.


3. Voice APIs
  • Description: Allows for creation of voice experiences to increase satisfaction.

  • Key Features:

  • Text-to-speech in hundreds of dialects and languages.

  • Global carrier infrastructure.


4. Twilio Flex
  • Description: A cloud contact center platform, customizable for personalized workflows.

  • Key Features:

  • Omnichannel engagement.

  • Intelligent agent routing.


5. SendGrid Email API
  • Description: Reliable email delivery at scale.

  • Key Features:

  • Proprietary mail transfer agent.

  • Deliverability insights.


6. Twilio Video
  • Description: Video communication platform for customer engagement.

  • Key Features:

  • Supports personalized customer engagement.

  • Integrated with Voice, Messaging, and Flex channels.

  • Provides actionable data insights.


7. Twilio Engage
  • Description: Facilitates personalized omnichannel campaigns.

  • Key Features:

  • Scalable native channels.

  • Powerful orchestration.


Recent Developments



  • New Product Launches:

  • Introduction of API support for adding OTT channel senders to Messaging Service.

  • Group Texting feature now generally available in Conversations, enabling dynamic customer communication.


  • New Features:

  • Generative AI Capabilities: Integration with Twilio Virtual Agent with Dialogflow CX.

  • Expansion of Twilio Video as a standalone product, reversing the earlier decision to retire it by December 2026.

  • New Bundle Clone API for developers to duplicate approved regulatory bundles across accounts.


  • Partnerships:

  • Integration with OpenAI’s Realtime API for building Conversational AI applications.


  • Technological Advancements:

  • Twilio Report indicates nonprofits are adopting AI in CPaaS faster than the private sector.

  • Support for phone number porting automation through new porting APIs in public beta.


This report collates the corporate, product, and recent strategic developments information as available from the provided text on Twilio.