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Twisted Fish Limited

www.twistedfish.com link_icon

Company Research Report: Twisted Fish



Company Overview



  • Name: Twisted Fish

  • Mission: To provide always-on, instant IT support with no waiting and no fuss.

  • Founded: No information is available.

  • Founders: No information is available.

  • Key People: No information is available.

  • Headquarters: Cobden House, Park Lane, Richmond-upon-Thames, London, TW9 2RA.

  • Number of Employees: 50+ staff.

  • Revenue: No information is available.

  • Known For: Twisted Fish is known for being an award-winning IT support services business with over 150 clients, 22 straight quarters of organic growth, and zero debt. The company uniquely leverages automation to deliver highly efficient IT support, analyzing each support ticket to reduce recurring issues.


Products



IT Support Services



1. Total Support 8.0
  • Description: Provides world-class, instant, on-demand IT support for users with unlimited phone, online, email, and onsite support for a fixed monthly fee.

  • Key Features:

  • 93% of IT issues are resolved on the first call.

  • Technical account management without salespeople.

  • Managed security and cyber essentials to maintain compliance.


2. IT Manager Support
  • Description: Offers on-demand IT support for in-house IT teams and users with instant issue resolution.

  • Key Features:

  • Unlimited support across multiple platforms.

  • Embedded escalation paths for complex issues.

  • Managed security and compliance support.


3. Infrastructure Upgrades
  • Description: Provides assistance with infrastructure upgrades, especially for migrating to Microsoft Office 365.

  • Key Features:

  • Microsoft Gold partner services.

  • Cost-effective and high-quality internet connections.

  • SupportNOW™ Guarantee for service quality.


Fintech Solutions



  • Financial Services: Specializes in IT and cybersecurity for financial firms, focusing solely on serious, security-oriented clients.

  • Instant Support: Unique support setup specifically for the financial markets with a net promoter score of +97.


Voice Services



1. Microsoft Teams
  • Description: Advanced voice services for Teams that replace traditional phone systems.

  • Key Features: Cost-effective calling plans lower in price compared to traditional systems.


2. 3CX
  • Description: Hosted 3CX services with superior functionality compared to MS Teams.

  • Key Features: Call recordings, advanced routing and reporting features, and industry-low calling plans.


Compliance Services



  • FCA, GDPR, PCI Compliancy: Provides unique compliance modules for businesses adhering to regulations.

  • Features:

  • Fast, affordable in-depth audits for GDPR, FCA, and PCI.


Recent Developments



  • Recent Developments: No information is available.

  • New Products Launched: No information is available.

  • New Features Added: No information is available.

  • New Partnerships: No information is available.




For more information or further inquiries, contact Twisted Fish at sales@twistedfish.com or call 020 3141 6220.