Company Research Report: UBEO LLC

Company Overview

• Name: UBEO LLC

• Mission of the Company: To provide end-to-end business technology solutions and exceptional support, helping businesses optimize their workflows, reduce costs, and increase productivity.

• Founders: No information is available.

• Key People:

• Rebecca Stivers, National Facilities PM

• Headquarters: San Antonio, Texas

• Number of Employees: Over 1,000 employees and growing

• Revenue: No information is available.

• What is the Company Known For:

• UBEO LLC is recognized for its expertise and solutions in document digitization, optimized print workflows, data security, high-volume printers, and multi-function copiers.

Products

Copiers & Printers

• Description: A wide range of multi-function copiers and business-class printers, available through a brand-agnostic approach ensuring the best fit for client needs.

• Key Features:

• Optimized print ecosystem

• Brand-agnostic recommendations from brands like RICOH, Konica Minolta, Canon, and Lexmark

Production Printers

• Description: End-to-end digital press systems for high-quality print output, high-speed production, and versatile substrate printing.

• Key Features:

• High volume and high-quality output

• Versatile substrates

• Advanced color control

• Booklet and marketing collateral production

Cloud Solutions

• Description: Solutions aimed at connecting hybrid teams and enhancing productivity in remote working environments.

• Key Features:

• Secure and seamless workflow integration

• Enhanced security controls

• Improved connectivity and accountability

Enterprise Content Management

• Description: Comprehensive document management solutions to streamline processes and enhance document security.

• Key Features:

• Digital transformation services

• Workflow optimization

• Data security and regulatory compliance

Graphics Printers

• Description: High-quality printing solutions for graphics-focused applications, including signage, wall graphics, and vehicle wraps.

• Key Features:

• Capability to produce high-value prints and decals

• Printing on rigid substrates

• In-house production for cost and time efficiency

Plotters

• Description: Best-in-class products and solutions for the architectural, engineering, and construction industries.

• Key Features:

• Wide-format scanning and output

• Digital markups

• Color-accurate printed output

Recent Developments

New Products and Features

• Print Standardization Guide: UBEO offers a free guide aimed at standardizing print processes to optimize business efficiency.

• Healthcare Solutions: Focused solutions for legacy data migration, HIPAA compliance, patient intake, and information accessibility.

New Partnerships

• Commonwealth Digital Office Solutions: Acquisition to expand market presence.

• Bay Copy: Acquired to enhance presence in the Boston Metro Area.

Notable Achievements

• Net Promoter Score: UBEO boasts an NPS of 88%, indicating high customer satisfaction and loyalty.

• System Up-Time: Maintains a system up-time of 99%

• First Call Fix Rate: Achieved a 98% first call fix rate, underscoring efficient customer service and issue resolution.

Conclusion

UBEO LLC continues to grow and differentiate itself with a strong focus on customer satisfaction, comprehensive business technology solutions, and a commitment to improving organizational workflows and productivity through innovative technology and exceptional support.