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Ujet.Cx

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UJET Market Research Report





Company Overview



Name


UJET Inc.

Mission of the Company


UJET envisions a world where AI and people work together so that every customer experience is effortless, intelligent, and personal. They deliver an industry-leading AI-powered cloud platform that transforms contact centers, enabling exceptional customer experiences and business growth.

Founded


Founded in 2015

Founder


No information available

Key People


  • Anand Janefalkar, Founder & CEO

  • Vasili Triant, Chief Operating Officer

  • Kristin King, Chief Customer Officer

  • Dave Bullock, Chief Technology Officer

  • Baker Johnson, Chief Marketing Officer

  • Leslie Blanke, Chief Strategy Officer

  • Jennifer Baxter, Vice President, Human Resources

  • Geoff Works, VP of Channel Sales

  • Keith Dennis, Senior Vice President, Sales

  • Kyoungjoo Kim, General Counsel

  • Caryn Seippel, Vice President, Security & Compliance

  • Joerg Habermeier, Senior Vice President, Product


Headquarters


San Francisco (HQ)
  • 535 Mission Street, San Francisco, California, 94105


Number of Employees


No information available

Revenue of the Company


No information available

Known For


UJET is known for its AI-powered cloud contact center solutions. They deliver a future-proof, cloud platform that redefines customer experiences with cutting-edge AI, multimodality, and a mobile-first approach. They emphasize security, scalability, and seamless CRM integration.

Products



What Products Do They Offer


1. Voice (PSTN)
2. Digital & Voice Channels
3. Messaging
4. Virtual Agent
5. Contact Center Software Integrations
6. Remote Work Solutions

Key Features of Each Product


Voice (PSTN)


  • High-quality Voice Services: Ensures clear and reliable communications through carrier-grade services.

  • Voice Authentication: Biometric verification tool that identifies a caller based on their voice.


Digital & Voice Channels


  • Multi-channel Communication: Supports voice, chat, SMS, email, and social media interactions.

  • Embeddable SDKs: For web and mobile to provide seamless customer support experiences.


Messaging


  • Omnichannel Messaging: Unified messaging across multiple platforms for a consistent customer experience.

  • Voice and SMS Blending: Collect contextual data while customers wait.


Virtual Agent


  • Conversational AI: Enhances customer interactions with AI-powered self-service.

  • Sentiment Detection: Analyzes and identifies customer emotions for better interactions.


Contact Center Software Integrations


  • CRM Integrations: Seamless integration with top CRM platforms like Salesforce, Zendesk, Kustomer, and Microsoft Dynamics.

  • API Access & Documentation: Robust APIs for seamless data transfers and integration.


Remote Work Solutions


  • Virtual Call Center: Supports decentralized agents, offering flexibility and scalability.

  • Cloud-Based Architecture: Fully cloud-native solutions for remote workforces.


Recent Developments



Recent Developments in the Company


1. Google Cloud CCAI Platform Integration:
  • Google Cloud collaborates with UJET to provide a secure, scalable AI-powered CCaaS solution.


2. Microsoft Teams Integration:
  • UJET integrates with Microsoft Teams to streamline agent-user interactions and improve first-contact resolution.


3. New Partnerships:
  • Strategic alliances with Google Cloud and Alvaria to integrate advanced AI and Workforce Engagement Management.


New Products Launched


  • Intelligent Workforce Management:

  • Launched to enhance employee and customer experiences with advanced AI-powered automation and real-time insights.


New Features Added to Existing Products


1. Visual IVR: Enhanced with touch navigation capabilities for easier customer use.
2. SmartActions: Implementation of proactive triggers for better customer interactions.
3. Secure Payments: Integration of secure payment solutions like Stripe for customer transactions.

New Partnerships


1. ServiceNow Integration:
  • Announced partnership with ServiceNow for enhanced contact center capabilities.

2. Quantiphi Partnership:
  • Certified Delivery Partner to offer enhanced CX solutions through integrated AI practices.

3. Google Cloud Partnership:
  • Recognized as a Google Cloud Technology Partner of the Year for Productivity and Collaboration.


Awards and Recognition


1. Best Overall CX Solution (2024)
2. Aragon Research Globe™ for Intelligent Contact Center, 2024 - Leader
3. G2 Spring 2024 Report:
  • Best Usability

  • Best Support - Enterprise

  • High Performer in Live Chat, Call Center Infrastructure, and Contact Center

  • Best Results - Enterprise




This report provides a detailed snapshot of UJET Inc., highlighting their mission, products, and key developments. For further information or business inquiries, please contact UJET directly.