Company Research Report: UK Storage Company

Company Overview

• Name: UK Storage Company (SW) Ltd

• Mission: To provide peace of mind where customers can trust their goods will be safe and secure until needed again. The company prides itself on a friendly approach and aims to make the experience as easy and pleasant as possible.

• Founded: June 2005

• Founders: Husband and wife team, Keith and Cathy

• Headquartered: Unit 3, East Quay, Bridgwater, Somerset, TA6 4DB, United Kingdom

• Key People:

• Previous owners: Keith and Cathy

• New owners in 2023: Pithos Capital, a company with self-storage facilities in other countries.

• Number of Employees: No information is available

• Revenue: No information is available

• Industry Positioning: Known for providing flexible and secure self-storage solutions across the UK. They emphasize a customer-friendly service and a flexible approach to storage options.

Products

Self Storage Units

• Description: Offers self-storage units for both businesses and residential customers with the flexibility to set up storage any time of the day with an online check-in facility.

• Key Features:

• Minimum term of 14 days

• Facilities equipped with digital recorded CCTV and high perimeter fencing for security

• Flexible access hours at various locations

• Friendly customer service with options for online management

Archive Document Storage

• Description: A fully managed archive service with database tracking of boxes along with retrieval and collection services.

• Key Features:

• Free initial collection of boxes

• Secure and organized database tracking system

Recent Developments

• New Locations Opened:

• Recently opened facilities in Sheffield and Yate

• New self-storage facility in Leeds located next to the motorway

• New facility in Fareham offering 24-hour access

• New facility in Swindon fitted with bright individual rooms

• Ownership Change: In 2023, ownership was transferred from founders Keith and Cathy to Pithos Capital. Despite the ownership change, the company's customer service ethos and approach remain unchanged.

• Awards and Recognition:

• Somerset Business of the Year Awards: Won New Business of the Year (2005) and Young Entrepreneur (2006)

• Excellence in Customer Service award from storage.co.uk (2011)

• Customer Engagement:

• Continuation of personal interactions and support - strong emphasis on speaking to real people or providing robust online services for those preferring digital interaction.

Security and Customer Service

• Security:

• Sites equipped with digital recorded CCTV and high perimeter fencing

• Security measures aimed at providing customers with peace of mind

• Customer Service:

• Emphasizes friendly and efficient customer interaction

• Flexible storage options to accommodate customer needs

• Online management tools for reservations, check-ins, and payments

Customer Reviews and Ratings

• Customer Feedback:

• Bridgwater: Highly professional, easy access, clean facilities

• Yate: Simple and quick process with discount offers and polite service

• Redruth: Clean, secure, and top-quality service

• Overall Rating: 94% of customers rate the service 4 stars and above.

Conclusion

UK Storage Company is a well-regarded storage service provider in the UK, known for its customer-centric approach, flexibility, and secure storage facilities. With its recent expansion and continued focus on customer satisfaction, the company is poised to maintain a strong position in the self-storage industry.