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Unbabel

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Unbabel Company Research Report



Company Overview



  • Name: Unbabel

  • Mission: Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. They offer high-quality multilingual customer experiences in marketing and customer service, blending AI with human editors.

  • Founded: 2013

  • Founders:

  • Vasco Pedro

  • João Graça

  • Sofia Pessanha

  • Bruno Silva

  • Hugo Silva

  • Key People:

  • Vasco Pedro - Co-Founder and Chief Executive Officer

  • João Graça - Co-Founder and Chief Technology Officer

  • Kathryn Keenan - Vice President of Revenue

  • James Palmer - Chief Financial Officer

  • Ana Becker‑Weinberg - Chief Executive Officer of EVS Translations

  • Leah Buccellato - Chief People Officer

  • José Pedro Nunes - Vice President of Engineering

  • Kerry Scobie - Vice President of Operations

  • Gil Coelho - Head of Product

  • Gabriele Manasse - Vice President of Growth

  • Headquarters: Lisbon, Portugal

  • Number of Employees: No information is available

  • Revenue: No information is available

  • Notable Achievements: Unbabel is recognized for pioneering the Language Operations (LangOps) category and is known for enabling multilingual support using AI and human editors.


Products



Unbabel offers a state-of-the-art Language Operations Platform, known for the following features and solutions:

  • AI and Human Editors Integration: Advanced AI-driven translation solutions with human-in-the-loop for quality assurance.

  • AI Quality Estimation: Predicts the quality of translations, indicating when human review is necessary.

  • Optimized Machine Translation: Integrates various MT models for high-quality, privacy-compliant translations.

  • Integration with Business Applications: Seamlessly connects with CRM, CMS, and marketing platforms like Salesforce, HubSpot, and Shopify.

  • Portfolio of Models and Tools:

  • Widn.AI: Unbabel's standalone AI translation tool.

  • TowerLLM: Multilingual large language models for translation tasks.

  • Quality Intelligence Tools: Metrics like xCOMET for translation quality evaluation.


Recent Developments



  • Product Launches:

  • Widn.AI: Launched as a standalone AI translation product.

  • TowerLLM: Open-source LLM fine-tuned for translation quality prediction and ranked above industry standards like GPT-4.


  • Acquisitions and Partnerships:

  • Acquired Bablic to expand their translation solutions.

  • Acquired EVS Translations to strengthen multilingual content offerings.

  • Partnership with Ada: To enhance real-time multilingual support.


  • Research and Innovation Projects:

  • QUARTZ, MAIA, UTTER, MT4ALL, APE-QUEST, and more: Leading initiatives in responsible AI and specific domain-oriented translation enhancements.


  • Achievements and Awards:

  • Multiple awards at language technology conferences like WMT and AMTA.

  • Recognized by TAUS for innovation, and featured as a top AI startup by CBInsights and Fast Company.


Conclusion



Unbabel continues to expand its reach in AI-powered multilingual communication, with significant advancements in translation quality, research innovation, and strategic partnerships. The company's commitment to eliminating language barriers positions it as a leader in the Language Operations domain globally.