Company Overview
Union
Mission: No information is available.
Founded: No information is available.
Founders: No information is available.
Key People:
- David Chaplin (Chief Growth Officer at Southern Glazer’s Wine & Spirits)
- Gary Ross (Chief Growth Officer)
Headquarters: No information is available.
Number of Employees: No information is available.
Revenue: No information is available.
Known For: Union is a modern hospitality operating system that integrates data and technology to cater to high-volume hospitality venues such as busy bars and restaurants. The company is known for improving guest experiences, increasing staff efficiency, and fostering guest loyalty.
Products
POS System
- Description: The only point of sale built exclusively for high-volume hospitality, combining order management, sales tracking, and payments in one platform.
- Key Features:
- Cloud-based software for efficient operation.
- Support for 1,000+ tabs with no lag time.
- Offline mode for funds capture.
- Advanced reporting features.
- Real-time inventory management.
- 24/7 customer support.
Guest-Led Ordering
- Description: A mobile solution that enables guests to browse menus, order drinks, and pay via their smartphones, reducing wait times and increasing guest satisfaction.
- Key Features:
- No app download required; guests scan a QR code.
- Integrated with Union POS for seamless order management.
- Real-time updates on menu items.
- Increased sales (average check sizes increase by 28%).
- Faster service (orders delivered 6 minutes faster).
Digital Menus
- Description: A digital solution to manage and present menus in real time, dynamically updating based on inventory and time of day.
- Key Features:
- Live inventory updates.
- Customizable menu based on day and time.
- Ability for guests to save favorite items.
Waitlist Management
- Description: A digital waitlist system to manage guest and table arrangements efficiently.
- Key Features:
- Guests can open tabs while waiting.
- Instant communication between staff.
- Real-time notifications for guests.
Kitchen Display System (KDS)
- Description: Streamlines operations by providing clear, real-time communication between the bar and kitchen staff.
- Key Features:
- Easy-to-read display.
- Real-time order updates.
- Customizable settings for order prioritization.
POS on iPhone
- Description: Allows staff to use iPhones for order taking and payment processing, enhancing mobility and efficiency.
- Key Features:
- Integrates with guest-led models.
- Secure payment options including Scan to Pay.
- BYOD (Bring Your Own Device) support.
24/7 Customer Support
- Description: Dedicated customer service to ensure smooth operations for Union's clientele.
- Key Features:
- 24/7 live support.
- Proactive support for system updates and optimization.
Integrations
- Description: Union integrates with various hospitality management platforms to offer extended features.
- Key Integrations:
- Marginedge (Daily P&L with no data entry).
- Solink (Video + POS data).
- BarTrack, BevCheck, Harri, Factor4, BeerBoard, and more.
Recent Developments
New Products
- Jameson Orange: A citrus flavored Whiskey launched in 2022, seeing considerable growth and not cannibalizing other Jameson products.
Trends & Insights
- Consumer Behavior: Shift in guest purchasing behavior with increased preference for Tequila and newer craft Irish Whiskey brands.
- Whiskey Sales: Irish Whiskey sales particularly high on St. Patrick’s Day but showing overall signs of slowdown.
Partnerships
- Advisory Board Formation: Union has formed an advisory board of alcohol and beverage industry veterans to further its mission in hospitality transformation.
Key Reports
- OnPrem Insights Reports: Detailed reports offering insights into on-premise consumer behavior such as the popularity of Mexican beer, which brands perform best during key events, and seasonal cocktail trends.
No additional commentary is provided.
