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Uniphore

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Company Research Report: Uniphore



Company Overview



  • Name: Uniphore

  • Mission: Uniphore aims to transform everything that impacts the customer to create the planet’s most engaging customer and employee experiences by infusing AI into every part of the enterprise experience.

  • Founded: 2008

  • Founders: Umesh Sachdev (Co-founder and CEO) and Ravi Saraogi (Co-founder)

  • Key People:

  • Umesh Sachdev - Co-founder and CEO

  • Ravi Mayuram - Chief Technology Officer

  • Headquarters: Palo Alto, California, USA

  • Number of Employees: Approximately 800+

  • Revenue: No information available

  • What is the company known for: Uniphore is recognized for its comprehensive AI solutions that incorporate Generative AI, Knowledge AI, and Emotion AI to transform enterprise operations and customer interactions.


Products



1. X-Platform
  • Description: A robust platform that connects and analyses data across customer interaction channels, leveraging AI and automation capabilities.

  • Key Features: Enterprise-grade security, multi-modal integration, AI-ready data processing.


2. X-Stream
  • Description: A platform capability that facilitates the conversion of structured and unstructured data into domain-specific knowledge.

  • Key Features: Knowledge-as-a-service, Retrieval-Augmented Generation capabilities, enterprise-scale knowledge graphs.


3. U-Self Serve
  • Description: An AI-driven tool to enhance self-service capabilities across multiple channels.

  • Key Features: Call recording, user behavior analytics, quality, and compliance monitoring.


4. U-Assist
  • Description: Real-time agent assistance platform enhancing call resolution and performance.

  • Key Features: Real-time guidance, workflow automation, call work automation.


5. U-Analyze
  • Description: AI-driven conversation analytics tool.

  • Key Features: Real-time insights generation, performance tracking, agent coaching.


6. U-Capture
  • Description: An enterprise-grade recording solution capturing high-quality voice and screen data.

  • Key Features: Open APIs, compliance-ready archive, metadata integration.


7. U-Discover
  • Description: AI-powered conversational analytics platform.

  • Key Features: Insight generation, emotion detection, conversational trends analysis.


8. Q for Sales
  • Description: Conversational Intelligence software guiding sales teams with real-time insights to drive engagement and success.

  • Key Features: Buyer sentiment analysis, real-time sales co-pilot, conversation analytics.


9. Q for Recruiting
  • Description: Generative AI application for improving recruitment efficiency.

  • Key Features: Real-time guidance during interviews, automatic question generation, interview summarization.


Recent Developments



Key Partnerships



  • Uniphore & Konecta Partnership (Nov 2024):

  • Description: Uniphore joined forces with Konecta to create an AI solution for enhancing customer experience through hyper-personalized interactions and sentiment analysis.

  • New Features: Launch of GenAI Hybrid model integrating Human and Digital Agents.

  • Goal: Target to generate $500M over the next five years, focusing on US and UK markets.


Product Launches



  • X-Stream Introduction (Sept 2024):

  • Aim: Revolutionize enterprise digital transformation with knowledge-as-a-service.

  • Development: Enables enterprises to build AI applications with advanced retrieval-augmented capabilities.


Recognition



  • Deloitte Technology Fast 500™ (2024):

  • Achievement: Ranked #250 for 460% growth, credited to demand for comprehensive AI solutions.

  • Focus: Emphasis on AI solutions that solve enterprise data readiness challenges and facilitate rapid value delivery.


Awards



  • Innovation Leadership Award (Aug 2024): Ravi Saraogi, Co-founder of Uniphore, was honored at the Asia Innovation Excellence Awards.


Conclusion



This report highlights Uniphore's strategic focus on innovation, AI integration, and strategic partnerships to spearhead the next generation of enterprise AI solutions tailored for comprehensive digital transformation and superior customer experience. While specific financial figures are not disclosed, the company's robust product suite and continuous recognition underscore its influence and high growth trajectory in the technology sector.