Urban Company Market Research Report

Company Overview

Basic Information

• Name: Urban Company

• Mission: Empower millions of professionals worldwide to deliver services at home like never experienced before.

• Founded: No information is available.

• Founders: No information is available.

• Key People:

• Abhiraj Bhal: CEO & Co-founder

• Raghav Chandra: CPTO & Co-founder

• Varun Khaitan: COO & Co-founder

Headquarters and Employees

• Headquarters: No information is available.

• Number of Employees: No information is available.

• Revenue: No information is available.

Company Recognition

• What is the company known for: Urban Company is known as a technology platform offering a variety of on-demand home services delivered at home.

Products

Services Offered

Urban Company offers a wide range of services across different sectors in India, UAE, Singapore, and KSA.

India:

1. AC Repair & Service

• Description: Trusted professionals for AC servicing, repair, gas refill, and installation.

• Key Features: Up to ₹ 3000 savings on electricity bill.

2. Full Home Painting

• Description: Comprehensive interior and exterior house painting using Asian Paints.

• Key Features: High-quality products, variety of colors.

3. Wall Panels

• Description: Waterproof wall panels and sheets.

• Key Features: Durable, stylish, expert installation.

4. Native Water Purifier

• High-level Description: Professional water purifier maintenance services.

5. Microwave Repair, Refrigerator Repair, Washing Machine Repair

• High-level Description: Repairs for household appliances.

• Key Features: Fully equipped professionals.

6. Carpenter, Electrician, Plumber

• High-level Description: Handyman services for various household needs.

7. Salon Services

• High-level Description: Home salon services for men, women, and kids.

• Key Features: Expert professionals, hygienic practices.

8. Cleaning Services

• High-level Description: Full home cleaning, bathroom & kitchen cleaning, etc.

UAE, Singapore, and KSA:

1. AC Cleaning & Repair

• High-level Description: AC services including cleaning, maintenance, and repairs.

• Key Features: Reliable service, tailored to customer needs.

2. Plumber, Electrician, Handyman

• High-level Description: Household services for repair and maintenance.

• Key Features: Skilled team, reliable solutions.

3. Salon for Men, Women, Lashes & Nail Extensions

• High-level Description: Beauty and grooming services at home.

• Key Features: High-quality products, experienced professionals.

Recent Developments

New Products and Features

• Partner Stock Option Plan (PSOP):

• Awarding stocks worth INR 150 Cr. to service partners over 5–7 years.

• Initial grants to 500 service partners.

• Training and Upskilling:

• Commitment to upskill 500,000 service partners by 2030, including at least 200,000 women.

Partnerships and Collaborations

• Insurance and Safety Net:

• Providing life, accidental, and health insurance to all service partners.

• Customer-Focused Initiatives:

• Launch of the 12-point program to improve partner earnings and livelihood.

• Energy savings through AC maintenance, contributing significantly to reducing carbon footprints.

• ESG Commitments:

• Promote economic empowerment, equity, social security, safety, and better quality of life.

• Focus on reducing inequalities and achieving gender equality.

Other Key Developments

• Environmental Initiatives:

• Encouraging EV adoption and minimizing single-use plastic.

• Promoting the reuse and recycling of home appliances.

• Governance Initiatives:

• Maintaining an independent and diverse board.

• Increasing women's leadership roles within the company.

• Service Responsiveness:

• Improved algorithms for matching customers with service professionals.

• Enhanced training programs for service quality assurance involving hand-picked professionals.

This report summarizes the key aspects of Urban Company’s operations, service offerings, leadership, and recent strategic initiatives based on the provided data.