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Urban Company Market Research Report



Company Overview



Basic Information


- Name: Urban Company
- Mission: Empower millions of professionals worldwide to deliver services at home like never experienced before.
- Founded: No information is available.
- Founders: No information is available.
- Key People:
- Abhiraj Bhal: CEO & Co-founder
- Raghav Chandra: CPTO & Co-founder
- Varun Khaitan: COO & Co-founder

Headquarters and Employees


- Headquarters: No information is available.
- Number of Employees: No information is available.
- Revenue: No information is available.

Company Recognition


- What is the company known for: Urban Company is known as a technology platform offering a variety of on-demand home services delivered at home.

Products



Services Offered


Urban Company offers a wide range of services across different sectors in India, UAE, Singapore, and KSA.

India:


1. AC Repair & Service
- Description: Trusted professionals for AC servicing, repair, gas refill, and installation.
- Key Features: Up to ₹ 3000 savings on electricity bill.

2. Full Home Painting
- Description: Comprehensive interior and exterior house painting using Asian Paints.
- Key Features: High-quality products, variety of colors.

3. Wall Panels
- Description: Waterproof wall panels and sheets.
- Key Features: Durable, stylish, expert installation.

4. Native Water Purifier
- High-level Description: Professional water purifier maintenance services.

5. Microwave Repair, Refrigerator Repair, Washing Machine Repair
- High-level Description: Repairs for household appliances.
- Key Features: Fully equipped professionals.

6. Carpenter, Electrician, Plumber
- High-level Description: Handyman services for various household needs.

7. Salon Services
- High-level Description: Home salon services for men, women, and kids.
- Key Features: Expert professionals, hygienic practices.

8. Cleaning Services
- High-level Description: Full home cleaning, bathroom & kitchen cleaning, etc.

UAE, Singapore, and KSA:


1. AC Cleaning & Repair
- High-level Description: AC services including cleaning, maintenance, and repairs.
- Key Features: Reliable service, tailored to customer needs.

2. Plumber, Electrician, Handyman
- High-level Description: Household services for repair and maintenance.
- Key Features: Skilled team, reliable solutions.

3. Salon for Men, Women, Lashes & Nail Extensions
- High-level Description: Beauty and grooming services at home.
- Key Features: High-quality products, experienced professionals.

Recent Developments


New Products and Features


- Partner Stock Option Plan (PSOP):
- Awarding stocks worth INR 150 Cr. to service partners over 5–7 years.
- Initial grants to 500 service partners.

- Training and Upskilling:
- Commitment to upskill 500,000 service partners by 2030, including at least 200,000 women.

Partnerships and Collaborations


- Insurance and Safety Net:
- Providing life, accidental, and health insurance to all service partners.

- Customer-Focused Initiatives:
- Launch of the 12-point program to improve partner earnings and livelihood.
- Energy savings through AC maintenance, contributing significantly to reducing carbon footprints.

- ESG Commitments:
- Promote economic empowerment, equity, social security, safety, and better quality of life.
- Focus on reducing inequalities and achieving gender equality.

Other Key Developments


- Environmental Initiatives:
- Encouraging EV adoption and minimizing single-use plastic.
- Promoting the reuse and recycling of home appliances.

- Governance Initiatives:
- Maintaining an independent and diverse board.
- Increasing women's leadership roles within the company.

- Service Responsiveness:
- Improved algorithms for matching customers with service professionals.
- Enhanced training programs for service quality assurance involving hand-picked professionals.

This report summarizes the key aspects of Urban Company’s operations, service offerings, leadership, and recent strategic initiatives based on the provided data.