Urgent Team of Arkansas Physicians, LLC: Company Profile

Background

Overview

Urgent Team of Arkansas Physicians, LLC is a prominent provider of urgent and family healthcare services, operating over 80 centers across multiple states, including Arkansas, Tennessee, Mississippi, Alabama, and Georgia. Established in 2011, the company has grown to become one of the largest independent operators of urgent and family care centers in the Southeastern United States.

Mission and Vision

The company's mission is to serve communities with the highest quality, affordable, and convenient urgent and family care, delivered by exceptional and compassionate teams. Its vision is to be identified as America's foremost urgent and family care company.

Industry Significance

Urgent Team plays a significant role in the on-demand healthcare industry, providing accessible and cost-effective alternatives to emergency room visits and traditional primary care appointments. The company's services are crucial in meeting the growing demand for convenient healthcare options, especially in underserved areas.

Key Strategic Focus

Core Objectives

• Expansion: Aggressively growing its network of urgent care centers to increase accessibility and market presence.

• Quality Care: Delivering high-quality, affordable, and convenient healthcare services to communities.

• Patient Experience: Ensuring exceptional and compassionate care to enhance patient satisfaction and loyalty.

Areas of Specialization

• Urgent Care: Treatment for non-life-threatening injuries and illnesses.

• Family Care: Comprehensive healthcare services for all ages.

• Occupational Health: Services including DOT physicals, employment health assessments, and workplace injury care.

• Wellness Care: Preventive services such as vaccinations, health screenings, and wellness checks.

Key Technologies Utilized

• Electronic Health Records (EHR): To maintain accurate and up-to-date patient information.

• Online Appointment Scheduling: Through platforms like Hold My Spot® to enhance patient convenience.

• Telemedicine: Offering virtual consultations to increase accessibility.

Primary Markets Targeted

• Urban Areas: Providing accessible healthcare in densely populated regions.

• Rural Communities: Establishing centers in underserved areas to meet healthcare needs.

Financials and Funding

Funding History

Urgent Team has secured approximately $81.3 million through various funding rounds.

Recent Funding Rounds

• May 2016: Acquired Physicians Care, an urgent and family care company with eight East Tennessee locations.

• July 2019: Entered a joint venture with Washington Regional to operate urgent care centers in Northwest Arkansas.

Notable Investors

The company has received support from private equity firms, including Crestline Investors, SV Health Investors, Petra Capital Partners, and River Cities Capital Funds.

Utilization of Capital

The capital raised has been utilized for:

• Expansion: Opening new centers in strategic locations.

• Acquisitions: Integrating existing urgent care facilities to broaden service offerings.

• Technology Integration: Implementing advanced healthcare technologies to improve patient care and operational efficiency.

Pipeline Development

Key Pipeline Candidates

• New Center Openings: Plans to establish additional urgent care centers in underserved regions.

• Service Expansion: Introducing new healthcare services to meet evolving patient needs.

Stages of Development

• Site Selection: Identifying and securing locations for new centers.

• Construction and Setup: Building and equipping new facilities.

• Staffing and Training: Recruiting and training healthcare professionals.

• Operational Launch: Commencing services at new centers.

Target Conditions

• Non-Emergent Medical Issues: Addressing conditions that require prompt attention but are not life-threatening.

• Preventive Care: Offering services aimed at preventing health issues.

Timelines for Milestones

• Short-Term: Opening of new centers within the next 12 months.

• Medium-Term: Expansion of service offerings over the next 2-3 years.

• Long-Term: Establishing a significant presence in additional Southeastern states within 5 years.

Technological Platform and Innovation

Proprietary Technologies

• Hold My Spot®: An online appointment scheduling system that allows patients to reserve a spot in line before arriving at the center.

• Telemedicine Services: Virtual consultations that provide patients with convenient access to healthcare professionals.

Significant Scientific Methods

• Evidence-Based Protocols: Utilizing clinical guidelines to ensure effective and standardized patient care.

• Data Analytics: Analyzing patient data to improve service delivery and operational efficiency.

Leadership Team

Tom Dent: Chairman and CEO

• Professional Background: Seasoned leader with experience in developing and managing health ventures.

• Contributions: Led the company's expansion and strategic growth initiatives.

Dr. Bill Meadows: Chief Medical Officer for Physicians Care

• Professional Background: Co-founder of Physicians Care with over 25 years in urgent care and emergency medicine.

• Contributions: Continues to practice medicine and oversee clinical operations post-acquisition.

Market Insights and Competitor Analysis

Market Size and Growth

The urgent care industry is a growing sector, with the number of centers increasing from 6,946 in 2015 to 8,285 as of June 2018. This growth is driven by increasing demand for convenient healthcare services and a shift towards on-demand healthcare, where patients seek immediate care options outside traditional settings.

Competitors

• Pinnacle Urgent Care: Operates multiple centers in the Southeastern U.S., focusing on providing accessible urgent care services.

• MedExpress Urgent Care: A national provider with a significant presence in the urgent care market, offering a range of healthcare services.

• GoHealth Urgent Care: Partners with health systems to provide urgent care services, emphasizing patient convenience and quality care.

• Concentra: Specializes in occupational health services and urgent care, with a nationwide network of centers.

Strategic Collaborations and Partnerships

• Baptist Health Urgent Care: A joint venture between Baptist Health and Urgent Team, operating multiple centers in Arkansas.

• Washington Regional Urgent Care: A partnership with Washington Regional to operate centers in Northwest Arkansas.

Operational Insights

• Strategic Considerations: Focusing on underserved markets to meet the growing demand for urgent care services.

• Competitive Advantages: Established brand recognition, extensive network of centers, and partnerships with reputable healthcare organizations.

Strategic Opportunities and Future Directions

Strategic Roadmap

• Expansion: Continue to grow the network of urgent care centers in existing and new markets.

• Service Diversification: Introduce additional healthcare services to meet a broader range of patient needs.

• Technology Integration: Enhance digital health solutions to improve patient engagement and operational efficiency.

Future Business Directions

• Regional Leadership: Aim to become the leading provider of urgent and family care services in the Southeastern U.S.

• National Expansion: Explore opportunities to expand services to other regions based on market demand and strategic fit.

Opportunities for Expansion

• Telehealth Services: Expand virtual care offerings to increase accessibility and convenience for patients.

• Workplace Health Programs: Develop occupational health services tailored to meet the needs of local businesses.