Usherwood Office Technology: Comprehensive Company Profile

Background

Overview

Founded in 1976, Usherwood Office Technology is a family-owned provider of office technology solutions headquartered in Syracuse, New York. The company specializes in managed IT services, managed print services, managed communications, and security systems, serving over 7,000 clients across the Northeast United States.

Mission and Vision

Usherwood is committed to delivering exceptional client experiences by providing innovative and reliable technology solutions. The company's philosophy, "whatever it takes," underscores its dedication to customer satisfaction and service excellence.

Industry Significance

With nearly five decades of experience, Usherwood has established itself as a leading regional provider of office technology solutions. The company's extensive service offerings and commitment to quality have earned it a strong reputation in the industry.

Key Strategic Focus

Core Objectives

Expansion: Continuing to grow its presence across the Northeast through strategic office openings and client acquisitions.

Service Excellence: Maintaining high standards of customer service, as evidenced by a Net Promoter Score (NPS) of 90.69 in 2023.

Employee Development: Investing in employee training and development to ensure a knowledgeable and skilled workforce.

Areas of Specialization

Managed IT Services: Providing comprehensive IT support, including network security and compliance solutions.

Managed Print Services: Offering tailored print management solutions to optimize client operations.

Managed Communications: Delivering advanced communication systems to enhance business connectivity.

Security Systems: Implementing robust security measures to protect client assets and data.

Key Technologies Utilized

Usherwood partners with industry-leading manufacturers such as Canon, Microsoft, Xerox, Polycom, Cisco Meraki, Axis, Milestone, FP Mailing, and Hewlett Packard to deliver cutting-edge technology solutions.

Primary Markets Targeted

The company serves a diverse range of industries across the Northeast, including New York, Massachusetts, Vermont, Connecticut, New Hampshire, and Rhode Island.

Financials and Funding

Revenue Growth

In the fiscal year ending September 30, 2023, Usherwood reported a 24% increase in revenue, exceeding the company's planned growth by 8.5%. This growth included the addition of over 300 new clients across the Northeast.

Employee Expansion

The company hired 40 new employees in the past year and plans to add 30 more jobs in the upcoming year, reflecting its commitment to growth and service excellence.

Pipeline Development

Service Enhancements

Usherwood is continually enhancing its service offerings, particularly in managed IT and network security, to meet the evolving needs of its clients. The company plans to invest further in its Odyssey Security Center to address the increasing frequency of cyberattacks targeting small and medium-sized businesses.

Technological Platform and Innovation

Proprietary Technologies

Usherwood's Odyssey Security Center is a key component of its managed IT services, providing clients with comprehensive security solutions.

Scientific Methodologies

The company employs advanced methodologies in network security and compliance to ensure robust protection for client data and systems.

Leadership Team

Key Executives

Lou Usherwood: Chief Executive Officer

Ken Stinson: President

Lindsay Usherwood: General Counsel

Lauren Usherwood: Business Development Executive

Leslie Usherwood: Member of the Leadership Team

Professional Backgrounds and Contributions

The Usherwood family has been instrumental in the company's growth and success, fostering a culture that prioritizes employee well-being and client satisfaction.

Leadership Changes

In June 2024, co-founder Charlie Usherwood Sr. passed away. His legacy continues to influence the company's direction and values.

Competitor Profile

Market Insights and Dynamics

The office technology and managed services industry in the Northeast is competitive, with several key players offering similar services.

Competitor Analysis

While specific competitors are not detailed in the available information, Usherwood's high NPS and recognition as a top service provider indicate a strong position in the market.

Strategic Collaborations and Partnerships

Usherwood collaborates with leading technology manufacturers, including Canon, Microsoft, Xerox, Polycom, Cisco Meraki, Axis, Milestone, FP Mailing, and Hewlett Packard, to provide comprehensive solutions to its clients.

Operational Insights

Competitive Advantages

Customer Service Excellence: An NPS of 90.69 reflects exceptional client satisfaction.

Employee Development: Recognized as the #1 Best Place to Work in the 51-100 employees category by the CNY Business Journal in 2023.

Strategic Expansion: Recent office openings, such as the Plymouth, MA location, demonstrate a commitment to growth.

Strategic Opportunities and Future Directions

Expansion Plans

Usherwood plans to continue its growth by opening new offices and expanding its client base across the Northeast.

Service Enhancements

Investments in the Odyssey Security Center and other technological advancements aim to provide clients with cutting-edge solutions.