Verint Systems Inc. Research Report

Company Overview

Name and Mission

Company Name: Verint Systems Inc.

Mission: To leverage data and AI to increase customer experience (CX) automation and deliver AI business outcomes.

Founding Details

Founded: 1994

Founder: No information is available

Key People

Chief Executive Officer: Dan Bodner

Chairman of the Board of Directors: Dan Bodner

Headquarters

Address: 225 Broadhollow Road, Suite 130, Melville, NY 11747, USA

Employees and Revenue

Number of Employees: No information is available

Revenue: No information is available

Known For

Specialization: Verint is known for its customer experience (CX) automation solutions and AI-powered bots that help organizations increase CX automation and deliver AI business outcomes.

Products

Product Lineup

1. Verint Open Platform

Description: An AI-powered platform that increases CX automation and delivers business outcomes by leveraging data and AI.

Key Features:

AI-Powered Routing

Interaction Wrap-Up Bot

Quality Biz

Exact Transcription Bot

Knowledge Creation Bot

Data Insights Bot

2. Verint Da Vinci AI-Powered Bots

Description: Maximizes impact by injecting AI directly into business workflows, putting AI at agents' fingertips.

Key Features:

Engagement Data Insights

Interaction Summary

Redaction

Call Risk Scoring

Speech Transcription

3. Verint Intelligent Virtual Assistant (IVA)

Description: Automates conversations with customers across digital and voice channels using natural language understanding.

Key Features:

Resolution of customer queries at scale

Identification of interactions for escalation

Multilingual support

4. Verint Workforce Management

Description: Balances workforce across various channels through forecasting and scheduling.

Key Features:

Timeflex Bot

Scheduling flexibility

Real-time changes and forecasting

5. Verint Knowledge Management

Description: Provides the right knowledge at the right time to enable self-service and improve compliance.

Key Features:

Knowledge Creation Bot

Knowledge Suggestion Bot

Contextual information access

6. Verint Quality Monitoring

Description: Ensures high-quality communication across various touchpoints.

Key Features:

Automated Quality Management

Real-time guidance

Omnichannel support

Recent Developments

New Products and Features:

Verint Open Platform introduced AI-powered concurrent capabilities that harness back-end data.

Verint Da Vinci AI launched features like call risk scoring and redaction.

Deployment of specialized bots for various functions including interaction wrap-up, exact transcription, and coaching.

New Partnerships:

CredSpark Partnership: Enhanced community engagement with assessment, learning, and interactive content features.

Recognitions:

Verint ranks as a leader in the IDC MarketScape: Worldwide Voice of the Customer Applications 2023-24 Assessment.

Opus Research’s Conversational AI Intelliview Report rated Verint IVA as a top performer in state-of-the-art capabilities, integration, scalability, and real-world success.

Key Achievements

Verint customers realized significant savings through the use of AI-powered bots:

A healthcare firm saved $6M by containing 6M digital interactions.

An insurer saved $2M by using the Exact Transcription Bot to eliminate 400,000 repeat calls.

Documents and Reports

The Open CCaaS Advantage Report: Offers insights on overcoming CX challenges with an open approach to data, AI, and contact center ecosystems.

Ventana Research White Paper: Discusses how augmenting human agents and workflows with AI can enhance business outcomes in contact centers.

State of Digital Customer Experience Report 2024: Explores trends in AI investment to improve customer experience and business outcomes.

Conclusion

Verint Systems Inc. stands out in the field of CX automation, leveraging AI and data-driven solutions to enhance customer experience across multiple channels. Their innovative products and substantial real-world outcomes position them as a leader in the market.

Note: Some specific financial and employee data are not available in the provided information.