Company Research Report: Verloop.io
Company Overview
- Name: Verloop.io
- Mission of the Company: To build an operating system for automated customer support and deliver delightful customer support experiences across channels.
- Founded: 2017
- Founder: Gaurav Singh
- Key People:
- Gaurav Singh: Founder and CEO
- Headquarters:
- USA: 44 Montgomery St, San Francisco, CA 94104
- UAE: Etihad Airways Center, Al Muneera, Abu Dhabi, United Arab Emirates
- India: #3582, 13 G Main Road, 4th Cross Rd, Indiranagar, Bengaluru, Karnataka 560008
- Number of Employees: 80+ (As of 2020)
- Revenue: No information is available
- Known For: Providing conversational AI solutions for customer support automation, including AI-powered chat and voice support platforms.
Products
Terra AI
- Description: A conversational intelligence platform enabling personalized and context-aware interactions.
- Key Features:
- AI-Summary
- AI-Expand
- AI-Tone Adjustment
- AI-Rephrase
- Voice Generative AI Support
- AnswerFlow
Reports & Analytics
- Description: Provides tracking and insights on customer interactions and support metrics.
- Key Features:
- Dashboards
- Real-time Monitoring
- User Insights
- Goal Completion Rate
- Report Scheduling
Agent Assist
- Description: Tools to enhance agent efficiency and service quality.
- Key Features:
- Agent Dashboard
- Nudge
- Canned Responses
- Live Chat Plugins
Channels
- Description: Engage customers across multiple channels seamlessly.
- Key Features:
- Website
- Mobile
- Voice AI
Integrations
- Description: Connect with various apps to consolidate customer information.
- Key Features:
- CRM and Ticketing
- Marketing
- Payments
- Messaging Channels
Recent Developments
AI-Driven Product Features
- AnswerFlow: A new feature leveraging automated document cognition to provide support agents with relevant answers from business documents, ensuring speedy resolution times.
- AI Language Features: Includes AI-Rephrase, AI-Tone Adjustment, and AI-Expand to help agents communicate effectively and efficiently.
Major Partnerships
- Global Strategic Alliance with Protecto.ai: Announced in February 2024 to revolutionize AI-driven customer support.
- WhatsApp Partnership: Official Business Solution Provider (BSP) as of January 2022.
Recognitions
- G2 Summer 2024 Report: Verloop.io was recognized as a Leader in multiple categories including Live Chat, Conversational Support, Chatbots, and Bot Platforms. The company earned 53 badges across 14 categories.
- Forrester: Featured in the New Tech: Conversational AI For Customer Service In India Report.
Expansion & Hiring
- Team Expansion: Hired 80+ employees in September 2020.
- New Offices: Opened new offices in Abu Dhabi (October 2020) and Singapore (April 2021).
Industry Solutions
E-commerce
- Capabilities:
- Order updates
- Answering questions
- Reducing cart abandonment rates
Banking and Financial Services
- Capabilities:
- Secure transactions
- Notifications
- KYC validation
Travel and Hospitality
- Capabilities:
- Media-rich messages
- Notifications
- Reminders
Real Estate
- Capabilities:
- Scheduling site visits
- Sharing documents
- Verifying documents
Logistics
- Capabilities:
- Real-time updates
- Query troubleshooting
Insurance
- Capabilities:
- Conversational forms
- KYC processes
Food Services
- Capabilities:
- Orders management
- Reservations
- Feedback and queries handling
EdTech
- Capabilities:
- Resolving problems on the preferred channel
Customer Success Stories
- Nykaa: Improved first response time and agent visibility of interactions with Verloop.io.
- Sirona: Enabled India's first Period Tracker on WhatsApp with Verloop.io.
- Flyin: Enhanced customer experience and handling time for chats with Verloop.io.
- Ninjacart: Increased productivity and improved agent performance auditing with Generative AI features.
Conclusion
Verloop.io is a leader in providing conversational AI solutions for automating customer support across industries. Their continuous innovation and strategic partnerships reflect their commitment to enhancing customer support experiences. With a strong leadership team and a growing list of industry recognitions, Verloop.io is well-positioned to continue revolutionizing customer support.
