Company Market Research Report: Veterinary Emergency Group (VEG)

Company Overview

• Name: Veterinary Emergency Group (VEG)

• Mission: Helping people & their pets when they need it most.

• Founded: 2014

• Founders:

• Dr. David Bessler — Founder and CEO

• David Glattstein — Co-Founder and President

• Headquarters: No information is available

• Number of Employees: No information is available

• Revenue: No information is available

• Known For: VEG is known for its radically different approach to emergency veterinary care, providing 24/7 emergency services with a fully transparent and customer-focused experience.

Key People

• Dr. David Bessler: Founder and CEO

• Career emergency veterinarian since 2003.

• Pioneered the customer-focused ER experience in veterinary care.

• David Glattstein: Co-Founder and President

• Holds an MBA from The Wharton School.

• Recognized innovation and entrepreneurship gaps in the veterinary industry.

Products and Services

• Emergency Veterinary Services:

• Offers immediate triage and treatment for all kinds of pets including exotics.

• Available 24/7 with highly trained emergency veterinarians.

• Customers can remain with their pets throughout their care duration.

• Walk-In Treatments for:

• Accidents

• Vomiting

• Diarrhea

• Trouble Breathing

• Constipation

• Pain

• Wounds

• Bleeding

• Swelling

• Additional Services:

• Medical Diagnostics including x-rays, point-of-care ultrasounds, and on-site diagnostics for faster results.

• Surgical Operations: Emergency operations conducted by on-site veterinarians.

• End-of-Life Care: Compassionate and comfortable care.

• Hospitalization and Treatment: Immediate care starting upon entry, with overnight stays available.

Recent Developments

• Innovations: Transforming the veterinary ER experience to be immersive and family-focused, keeping pet owners together with their pets during treatments.

• Partnerships: No specific new partnerships listed.

• New Features: Emphasis on a fully transparent veterinary experience—allowing pet owners to participate in and witness their pet’s care process.

• Notable Achievements: VEG boasts the highest Net Promoter Score (NPS) in the veterinary industry indicating exceptional customer satisfaction.

Additional Content

• VEG Blogs:

• Focus on care, health, and safety tips for various pets, ranging from cats and dogs to exotic animals.

• Community Impact:

• Organized events like Veterinary Technician Week to highlight and empower veterinary nurses.

Conclusion

This report highlights the unique position of Veterinary Emergency Group (VEG) in the veterinary industry, focusing on an innovative, customer-first model and significant contributions toward revolutionizing emergency care for pets. While detailed financials and some metrics are unavailable, VEG’s leadership in specializing emergency care offers a new paradigm in veterinary services.