Vision Helpdesk Company Research Report

Company Overview

• Name: Vision Helpdesk

• Mission: Vision Helpdesk aims to simplify customer interaction and offer complete control over the information flow within organizations through its comprehensive suite of customer service software tools.

• Founded: 2007

• Founders: No information is available

• Key People: No information is available

• Headquarters: Nashik, Maharashtra, India

• Number of Employees: No information is available

• Revenue: No information is available

• Company Known For: Vision Helpdesk is known for its pioneering Satellite Help Desk software, which allows managing customer support for multiple companies/brands/products through one centralized platform. Their offerings have been recognized in the top 10 best customer service software for help desk, service desk, and live chat categories.

Products

Help Desk Software

• Description: Multi-channel ticket management software that centralizes customer support operations across various channels including email, web portal, Twitter, Facebook, phone, and chat.

• Key Features:

• Ticket management and automation features like SLA rules and escalation.

• Staff collaboration and gamification tools.

• Support for multiple languages and time zones.

Satellite Help Desk

• Description: Unique software to manage customer support for multiple companies or brands using a single centralized portal.

• Key Features:

• Multiple branded customer portals.

• Database isolation for data safety across companies.

• Cost-effective management with scalability options.

Service Desk Software

• Description: ITIL/ITSM compliant software certified by PinkVERIFY, focusing on comprehensive IT service management processes.

• Key Features:

• IT Asset Management (ITAM), change and release management.

• Incident and problem management.

• Knowledgebase and self-service portal integration.

Live Chat Software

• Description: Multi-company real-time messaging platform designed to enhance customer engagement and sales conversions.

• Key Features:

• Automated chat assignment and escalation.

• Canned responses and customizable chat widgets.

• Secure, browser-based platform with chat history and integration with help desk features.

Recent Developments

• New Products & Features:

• Introduction of Vision Helpdesk V5.7.0 Stable Version, adding new features and fixing previous bugs.

• Launched ITIL/ITSM compliant service desk with more automated workflows.

• Partnerships: No information is available.

• Awards & Recognition:

• Rated as a high performer on G2 in the help desk software categories.

• Unique Satellite Help Desk software ranked #1 by providing multi-company support capabilities.

News and Articles

• Trends in Service Desk for 2024: Emphasized growing trends such as AI automation and proactive problem resolution in customer support.

• Market Insight: Projected growth in the remote desktop software market, expected to reach $12.28 billion by 2032.

Conclusion

Vision Helpdesk continues to evolve as a significant provider of customer service software, bringing new levels of efficiency and scalability to business operations across sectors. Its products cater to both small businesses and large enterprises, offering innovative solutions for multi-channel and multi-company customer support needs.