Company Research Report: Vital Interaction, Inc.

Company Overview

• Name: Vital Interaction, Inc.

• Mission: Vital Interaction aims to save healthcare practices time so they can focus on what is important - their patients' health. They achieve this by integrating healthcare data, business intelligence, and workflow automation to enhance profitability, streamline operations, and improve patient satisfaction.

• Founded: No information is available.

• Founders: No information is available.

• Key People:

• Benjamin M Higginbotham, Chief Operating Officer of West Coast Retina.

• Renee McWilliams, Practice Administrator of Women’s Clinic of Lincoln.

• Headquarters: Austin, Texas.

• Number of Employees: No information is available.

• Revenue: They reported increased revenue with patient reactivations and an expectation of a $125,000 increase in revenue annually through improvements.

• Known For: Vital Interaction is known for its healthcare technology solutions that simplify patient reactivation and retention, increasing patient appointment volumes and satisfaction.

Products

Overview of Products

Vital Interaction offers numerous products and solutions focusing on healthcare data integration and communication automation. These solutions aim to increase revenue, efficiency, and patient satisfaction in medical practices.

Product Descriptions and Key Features

1. Patient Retention Reactivation:

• Description: Automates the process of retaining and reactivating patients to increase appointment volumes.

• Key Features: Engagement with patients through personalized and targeted communications.

2. Patient Appointments:

• Description: Offers solutions for scheduling and managing patient appointments efficiently.

• Key Features: Automated reminders and streamlined booking interfaces.

3. Patient Workflow Automation:

• Description: Enhances the workflows of medical practices by automating routine tasks.

• Key Features: Integration with practice management systems to optimize administrative tasks.

4. Patient Engagement:

• Description: Focused on improving interactions between healthcare providers and patients.

• Key Features: Custom surveys, chat features, and personalized communications.

5. Smart List Engine:

• Description: Utilizes AI to create targeted patient lists for marketing and communications.

• Key Features: Automatically builds and uploads daily customized lists for precise patient communication.

Recent Developments

• Innovations and New Products:

• Introduction of AI-powered Automated Referral Management, reducing administrative burdens and improving patient outcomes through hyper-personalized communications.

• Provider-recorded calls and tools for targeted outreach were highlighted at the MGMA Leaders Conference.

• Features and Enhancements:

• Implementation of a 3-layer messaging approach with flexible settings for personalized patient communications through email, text, or voicemail.

• Introduction of the HIPAA-compliant Patient Chat feature, which facilitates SMS-based communications with patients.

• Partnerships:

• Vital Interaction emphasizes deep integrations with various practice management systems and offers a Partner Program to expand technology integration capabilities.

Additional Notes

Vital Interaction has been operational for over a decade and continues to impact the healthcare industry by easing practice management and boosting patient engagement through advanced technology and strategic integrations. Despite the lack of specific information regarding the foundation or number of employees, the company demonstrates a strong commitment to customer service and innovative solutions tailored to healthcare needs.