Overview

Company Name: Vitally
Website: [Vitally](https://www.vitally.io/)
Vitally is a leading provider of Customer Success Platforms designed to automate and scale customer strategies using real-time data integration. The company is known for its tools that enhance productivity, collaboration, and visibility, establishing its position as a market leader in customer success.

Mission and Values

Vitally aims to empower businesses by achieving success through customer triumphs. The company fosters a curious and action-driven culture reinforced by core values that encourage questioning the norm, empathy, swift actions, transparency, and continuous improvement.

Key Values

Question Convention: Fosters innovative thinking.

Empathy First: Encourages compassionate communication.

Bias for Action: Prioritizes swift decision-making.

Share Success & Failures: Upholds transparency.

Be Better Than Yesterday: Commits to continuous improvement.

Leadership Team

Jamie Davidson: CEO & Co-Founder, driving the vision for world-class customer success.

Patrick Vatterott: CTO & Co-Founder, leading tech innovations.

Kelley Turner: SVP of Global Customer Success, an expert strategist in customer success.

Jason Richman: SVP of Sales, acclaimed for sales achievements.

Peggy Wang: Head of Finance, integrating finance with success initiatives.

Hally Darnell: Head of Marketing, enhancing brand awareness.

Product Highlights

Vitally's platform integrates real-time customer data with automation and analytics, which enhances team productivity and customer relationship management.

Key Features

Visual Workflow Builder: Allows creation of efficient workflows.

Real-Time Visibility: Provides insights through dashboards and health scores.

Best-in-Class Integrations: Centralizes customer data for strategic planning.

Achievements

Recognized as a Momentum Leader on G2 with a 4.5 average satisfaction score, Vitally's platform achieved a 20% reduction in monthly churn in 2023.

Customer Feedback

Vitally is lauded for its user-friendly interface and robust automation, significantly enhancing efficiency and customer satisfaction without hefty backend management.

Company Culture and Opportunities

Vitally promotes a remote-first environment, offering competitive salaries, equity, unlimited vacation, and health benefits. It emphasizes professional growth through educational stipends.

Open Positions

Vitally is hiring for positions like Software Engineers, Support Engineers, and AI Engineers. For career opportunities, contact [talent@vitally.io](mailto:talent@vitally.io).

Competitor Profile

Competitors Overview

ChurnZero

Founded in 2015, ChurnZero focuses on real-time data usage to mitigate customer churn for SaaS businesses from its base in Washington D.C. It utilizes Customer Success AI™ for personalized engagements.

Gainsight

A technology company since 2009, Gainsight, headquartered in San Francisco, offers a suite focused on customer retention and product experience, using a Human-First approach integrating advanced analytics.

Totango

Known for customer-led growth, Totango provides a platform for optimizing customer journeys, serving mid-market to enterprise clients through strategic mergers and product expansions.

Planhat

Planhat, offering data-driven CRM solutions, empowers organizations with real-time analytics to enhance customer experiences, serving various industries with strategic CRM capabilities.