VividCharts Company Profile

Background

Overview

VividCharts, established in 2018, is a Lexington, Kentucky-based software company specializing in data visualization and reporting solutions within the ServiceNow ecosystem. The company's mission is to alleviate the reporting challenges faced by ServiceNow users by providing in-platform tools that enable real-time, actionable insights without the need for external integrations. VividCharts serves a diverse international clientele, including over 15 Fortune 500 and Global 2000 enterprises.

Founders

• Mitch Stutler: Co-Founder and Chief Executive Officer, brings extensive experience in ServiceNow implementation consulting and development.

• Rob Walsh: Co-Founder and Business Development Executive, with a background in ServiceNow consulting and development.

Their combined expertise has been instrumental in addressing the complexities large organizations encounter in streamlining ServiceNow reporting processes.

Key Strategic Focus

Core Objectives

VividCharts is dedicated to transforming ServiceNow data into executive-grade insights through automated reporting solutions. The company focuses on enhancing data transparency, facilitating smarter decision-making, and improving operational efficiency by shifting organizations from data-focused to insight-driven approaches.

Specialization and Technologies

The company's specialization lies in developing in-platform reporting tools that integrate seamlessly with ServiceNow, eliminating the need for data exports. Key technologies include:

• Automated Slide Decks: Enabling the creation of live, on-demand presentations directly within ServiceNow.

• Advanced Charting Capabilities: Offering a comprehensive library of customizable charts tailored to various ServiceNow modules.

• Intuitive User Interface: Providing a user-friendly, drag-and-drop experience for building reports and dashboards.

These technologies cater to Project Management Offices (PMOs), IT teams, Managed Service Providers (MSPs), and ServiceNow administrators, addressing their specific reporting needs.

Financials and Funding

Funding History

VividCharts has successfully secured funding to support its growth and product development:

• May 2019: Raised $500,000 in a seed round.

• May 2021: Closed a $2 million seed financing led by Airwing Ventures, bringing total funding to approximately $2.5 million.

Investors

Notable investors include:

• Airwing Ventures: Led the $2 million seed round.

• Poplar Ventures: Participated in the seed financing.

• Unbridled Ventures: Invested in the company.

• Traction Holdings: Provided funding support.

These investments have been utilized to expand business reach and enhance the product development team.

Technological Platform and Innovation

Proprietary Technologies

VividCharts offers a suite of proprietary technologies designed to enhance ServiceNow reporting:

• Freeform Editor: A flexible, drag-and-drop interface for creating dashboards and slide decks within ServiceNow.

• Polished Viewer Experience: Enables the presentation of branded, high-quality dashboards and slide decks directly in ServiceNow.

• Curated Collections: Allows for the organization of reports and dashboards into easily digestible formats.

• Extensive Chart Library: Provides a wide range of customizable charts tailored to different ServiceNow modules.

• High-Fidelity Exports: Supports true-to-form exports to PowerPoint or PDF formats.

These innovations empower users to create live, actionable reports without leaving the ServiceNow platform.

Leadership Team

Executive Profiles

• Mitch Stutler: Co-Founder and Chief Executive Officer, leveraging extensive experience in ServiceNow implementation consulting and development.

• Rob Walsh: Co-Founder and Business Development Executive, with a background in ServiceNow consulting and development.

• Ashley McGill: Chief Marketing Officer, responsible for overseeing marketing strategies and initiatives.

• Gary Ditsch: Chief Product Officer, leading product development and innovation efforts.

This leadership team combines deep industry knowledge with strategic vision to drive VividCharts' growth and innovation.

Competitor Profile

Market Insights and Dynamics

The data visualization and reporting market within the ServiceNow ecosystem is competitive, with several players offering solutions to enhance data engagement and reporting capabilities.

Competitor Analysis

Key competitors include:

• Celonis: Specializes in process mining and execution management, offering tools to analyze and optimize business processes.

• Nexthink: Focuses on digital employee experience management, providing insights into IT infrastructure and user experience.

While these companies offer robust solutions, VividCharts differentiates itself by providing native, in-platform reporting tools specifically designed for ServiceNow users, eliminating the need for data exports and external integrations.

Strategic Collaborations and Partnerships

VividCharts has established significant partnerships to enhance its market position and service offerings:

• Thirdera: In November 2022, VividCharts partnered with Thirdera, a leading ServiceNow partner, to offer integrated solution packages that include consulting, implementation, and key measurement tracking and reporting.