V

Voicescape

www.voicescape.com link_icon

Voicescape Market Research Report



Company Overview


  • Name: Voicescape

  • Mission: To help public service organizations connect with their communities through technology that builds trust, ultimately fostering an increased likelihood of people accessing key services while protecting their physical and mental wellbeing.

  • Founded: 1998

  • Key People:

  • Gary Haynes, Managing Director

  • Bill Williams, Chief Revenue Officer

  • Dean Dickinson, Chairman

  • John Doyle, Co-founder and Non-Executive Director

  • Headquarters: Office 03, Unit 4, The Boat Shed, 22 Exchange Quays, Salford, M5 3EQ

  • Number of Employees: No information is available

  • Revenue: No information is available

  • Known For: Providing advanced software solutions for social housing and local authorities that utilize automation technology, behavioral insights, and data science to create bespoke communication solutions.


Products


  • Collections:

  • Description: Enhances arrears collection with ethical, effective engagement.

  • Key Features: Automates tasks, prioritizes contact efforts, measures success through analytical tools for more meaningful customer interaction.


  • Caseload Manager:

  • Description: An AI-driven tool aimed at managing rent arrears.

  • Key Features: Reviews resident behavior to automate the arrears management process, leads to efficient engagement by identifying optimal intervention moments.


  • Compliance:

  • Description: Digital solution to increase compliance visit bookings.

  • Key Features: Automates the scheduling and rescheduling of property management tasks to reduce no-access rates.


  • Feedback:

  • Description: Tenant feedback management software.

  • Key Features: Automated surveys provide insights into customer satisfaction to drive improvements and strategic resource allocation.


  • Engage:

  • Description: Tenant engagement software for running campaigns and capturing feedback.

  • Key Features: Automates outbound engagement, improves internal customer interaction, aids in the efficient deployment of resources.


  • Wellbeing:

  • Description: Supports independent living in sheltered housing.

  • Key Features: Automates daily welfare calls, prioritizes resources for residents requiring urgent assistance, records interactions for auditing.


Recent Developments


  • New Leadership:

  • Gary Haynes appointed as Managing Director following a £9 million investment from BGF to support growth and product development.


  • Strategic Partnership:

  • A partnership with allpay Limited to enhance arrears collection processes, leveraging Voicescape's automation technology to streamline operations and improve customer experiences.


  • Investment and Growth:

  • Secured a £9 million investment from BGF to expand product suite and AI-driven tools like Caseload Manager, aimed at improving operational efficiency and service level.


  • Awards:

  • Caseload Manager awarded 'Most Innovative Product' at the 2023 Housing Digital Awards.


  • New Features and Solutions:

  • Introduction of AI capabilities in products for enhanced data analytics, strategic decision-making, and resource allocation.

  • Partnerships and collaborations focusing on digitalization to empower self-service capabilities for tenants.


Other Information


  • Voicescape supports over 3 million social housing tenancies across the UK, providing engagement technology solutions that drive efficiencies and operational improvements.

  • Their Net Promoter Score (NPS) is 38, which classifies their customer satisfaction as excellent for a Software as a Service (SaaS) company.