Company Research Report: Volunteer Behavioral Health Care System (VBHCS)

Company Overview

• Name: Volunteer Behavioral Health Care System (VBHCS)

• Mission: To serve individuals, families, and communities through prevention, treatment, and recovery services, ensuring that help today leads to a better tomorrow.

• Founded: Various mental health centers affiliated with VBHCS were established between 1968 and 1974.

• Key People:

• Phyllis Persinger, President and CEO

• Phyllis has played a pivotal role in advancing the organization's operations, making significant contributions to community mental health in Tennessee, and ensuring the success of various initiatives through strategic oversight.

• Headquarters: Tennessee (specific city not provided)

• Number of Employees: 900+ qualified staff members

• Revenue: No information is available

• Description: Volunteer Behavioral Health Care System is known for offering a continuum of mental health and substance use treatment and recovery services. With more than 50 years of experience, VBHCS utilizes a No Wrong Door approach with Same Day Access to provide quality care to individuals across 58 counties in middle Tennessee, southeast Tennessee, and the Upper Cumberland region.

Products and Services

Adult Services

• Description: Provides diverse mental health services for adults, including outpatient therapy, psychiatric care, telehealth, and specialized programs for addiction and serious mental illnesses.

Children's Services

• Description: Offers comprehensive mental health care for children and adolescents. Includes individual, family, and group therapy specializing in various conditions like ADHD and depression.

Substance Use Treatment and Recovery Services

• Description: Encompasses outpatient counseling, intensive outpatient programs, and specialized adolescent treatments.

Crisis Services

• Description: Offers 24/7 assistance for adults experiencing mental health emergencies, including a crisis hotline and face-to-face crisis evaluations.

Peer Services

• Description: Provides supportive environments and resources for individuals recovering from addiction and co-occurring disorders.

Specialty Grant Services

• Description: Manages data and assessments for various specialty grants, tracks reporting needs, and collaborates with external evaluation teams.

Recent Developments

• New Products and Features: No specific new products or features mentioned.

• Partnerships and Initiatives:

• The development and adoption of telehealth services to ensure continuous care during the COVID-19 pandemic.

• Transitioning to a unified electronic health record to enable seamless care delivery.

• Notable Achievements: Under the leadership of Phyllis Persinger, VBHCS has centralized access and customer service systems, streamlined billing processes, implemented a performance-based payment system, and developed "No Wrong Door" and Same Day Access services.

This report provides a comprehensive overview of Volunteer Behavioral Health Care System, highlighting its mission, leadership, services, and recent priorities and achievements in community mental health.