Company Research Report: Voxai Solutions
Company Overview
Name
Voxai Solutions
Mission
Voxai Solutions is dedicated to accelerating digital transformation and enhancing the customer experience for their clients. They focus on transforming contact centers into top-class experience centers to deliver seamless customer and employee experiences.
Year Founded and Founders
Founded in 2005. Specific founders are not mentioned.
Key People
- Sunil Rudraraju - CEO
- James Tiller - Vice President, Strategic Accounts
- David Baker - Vice President, Sales
- Bryan Marshall - Vice President, Managed Services
- Tony Jurica - Vice President, Cloud Solutions
- Ted Liu - Senior Director, Cloud Solutions
- Steve Dziubinski - Director, Managed Services
- Bhanu Degapudi - Director, Cloud Solutions
- Hassen Pruitt - Director, CX Engineering & Performance Analytics
Headquarters
635 Fritz Drive, Suite 220, Coppell, Texas 75019
Number of Employees
Approximately 180+ employees
Revenue
No information is available.
What the Company is Known For
Voxai is renowned for providing customer-centric brands with solutions for architecting, implementing, and managing contact centers and customer experience solutions.
Products and Services
Products and Solutions Offered
1. CX Consulting
- Guaranteed CX optimization with holistic strategies for stronger customer loyalty, increased revenue, and productivity gains.
2. Professional Services
- Offers expertise and innovation to build contact centers for long-lasting customer relationships.
3. Cloud Managed Services
- Delivers a consistent customer experience with flexibility, speed, security, and intelligence.
4. IVA Solutions
- Advanced AI and Machine Learning analytics products to enhance contact center operations.
5. Genesys Cloud CX Migration
- Transforming legacy systems smoothly with industry-leading solutions.
6. Genesys Solutions for Employee Engagement
- Includes workforce optimization, omnichannel desktop, and collaboration.
7. Genesys Solutions for Business Optimization
- Tools like Pulse and G12, analytics, interaction insights, and workload management for operational excellence.
High-Level Description
Voxai offers a robust suite of services designed to help companies enhance their customer experience capabilities. By leveraging their partnership with Genesys, they provide solutions that improve customer and employee interactions across multiple channels and industries.
Recent Developments
Recent Developments
1. Awards
- Win Genesys’ North America Growth Partner of the Year for the second consecutive time.
2. Customer Wins
- Secured a multi-year renewal contract with a major federal government agency.
- Awarded a contract by a trusted car brand for their Genesys Cloud CX Migration.
3. Customer Success Stories
- Assisted a top 5 international airport in migrating to Genesys Cloud CX for enhanced customer experience.
- Delivered managed services to a major federal agency for optimized customer and agent experiences.
New Products Launched
No specific information on newly launched products.
New Features Added to Existing Products
No information is available.
Partnerships
Voxai collaborates with partners like Genesys, Blackchair, Cyara, and others to deliver industry-leading customer experience solutions.
Contact Information
- Website: [Voxai](http://www.voxai.com)
- Phone: 972-691-3333
- Email: info@voxai.com
- Support: 24×7 available
Additional Offices
No additional office locations mentioned.
This structured report provides a comprehensive view of Voxai Solutions based on available data.
