Company Research Report: VXI Global Solutions, LLC

Company Overview

• Name: VXI Global Solutions, LLC

• Mission of the Company: Designing, creating, and delivering exceptional customer experiences and operational excellence with a "Passion for People" commitment.

• Founding Year and Founders: Founded in 1998 in Los Angeles, CA.

• Key People in the Company:

• David Zhou: Co-Founder & CEO

• Frank Yao: President & Chief Commercial Officer

• Mark Wilson: Chief Impact Officer

• Erika Bogar King: Chief Human Resources Officer

• Amit Shankardass: Chief Marketing Officer

• Debbie Hayes: SVP, Client Services

• Rameez MeeraSahib: Chief Technology Officer

• Kristian Barletti: Global Chief Financial Officer

• Charlie Liu: President, VXI China

• Headquarters: 515 S. Figueroa, Suite 600, Los Angeles, CA 90071

• Number of Employees: Over 45,000 employees

• Revenue: No information is available

• Company Recognition: Known for delivering transformative customer care and customer experience (CX) solutions, fostering a positive work environment, and achieving performance excellence.

Products

Comprehensive BPO & IT Support

High-Level Description:

VXI Global Solutions offers a wide range of business processes, IT support, and digital solutions aimed at enhancing operational efficiency and customer satisfaction.

Customer Care Technology

Key Features:

1. Talent Match Pro™:

• Increases hiring efficiency via specialized chatbots.

2. Training Simulator™:

• Optimizes team performance by recreating real-life scenarios.

3. Performance Pro 360™:

• Enables personalized coaching for team members.

4. VXI VisionSuit:

• Recognized as Customer Product of the Year in 2018 for enhancing customer care operations.

Recent Developments

New Products and Features

1. New Technological Tools:

• Talent Match Pro™, Training Simulator™, Performance Pro 360™: Continuously improve hiring, training, and performance coaching processes.

2. Innovation Lab in Austin, Texas:

• Opened in 2022 to focus on developing advanced solutions using automation and integrating advanced technology into the customer care experience.

New Partnerships and Expansions

1. Geographic Expansion:

• 2024: Launched in Cairo, Egypt, growing employee base to 45,000.

• 2023: New center in Hyderabad, India with plans to generate 10,000 jobs by 2028.

• 2022: Reinvestment by Bain Capital and acquisition of ownership stake from Carlyle Group.

• 2019: Acquisition of Memory Science.

• 2017: Expansion into Jamaica and Guatemala.

Awards and Achievements

1. International ICT Awards Philippines:

• Best Employer of the Year 2022

• Best Foreign-owned Company of the Year 2022

• Hall of Fame for Best Contact Center & BPO Company of the Year

2. Gold Stevie Awards for Customer Service (2018-2020):

• Contact Center Leader of the Year

• Customer Service Management Team of the Year

• Customer Service Training Team of the Year

3. Other Recognitions:

• 2023: Received Customer Experience Innovation Award from CUSTOMER Magazine

• 2018-2024: Named among America’s Greatest Workplaces for Diversity by Newsweek

Recent News Highlights

1. June 2024: Expansion of Charlotte location to support client growth with 100 new positions.
2. February 2024: Appointment of Frank Yao as President and Chief Commercial Officer.
3. January 2024: Commitment to create 500 jobs for Egyptian Youth in customer experience management.
4. December 2023: Appointment of Amit Shankardass as Chief Marketing Officer.

Conclusion

This report summarized the essential information related to VXI Global Solutions, LLC. It covered the company's mission, key personnel, headquarters, employee count, and a brief on their specialized BPO and IT solutions. Key developments including new products, features, partnerships, and recognitions were also highlighted.