Company Overview
Washburn House is a prominent addiction treatment center located in Worcester, Massachusetts, committed to offering compassionate and comprehensive recovery experiences for adults grappling with substance abuse challenges. The center provides a robust array of services including medically monitored detox, inpatient and outpatient rehab programs, dual diagnosis treatment, and long-term recovery support through its Rooted alumni program.
Key Services and Programs
- Medically Monitored Detox: Offers round-the-clock staff support to manage withdrawal symptoms safely.
- Inpatient Rehab: Delivers intensive care with 24/7 access to essential resources and support.
- Outpatient Services: Provides flexible care options to ensure personalized treatment plans.
- Dual Diagnosis Treatment: Integrates treatment for both substance use and co-occurring mental health disorders.
- Extended Care Programs: Features long-term treatment plans tailored for individual recovery paths.
- Specialized Programs: Includes substance-specific and gender-specific treatments, plus experiential classes in yoga, art, and more.
Unique Features
- Location and Facilities: Situated in a refurbished historical building from 1896, previously owned by industrialist Ichabod Washburn, merging historical charm with modern comforts.
- Community Engagement: Prioritizes a strong sense of community among staff, residents, and families to foster a healing and supportive environment.
Financial Performance
Washburn House generates an estimated annual revenue of $8.9 million, with a revenue per employee ratio of $216,000. The workforce comprises 41 employees, showing a 3% growth in employee count over the past year, indicative of the center's operational expansion and success.
Leadership and Management
Dennis R. Bates, CADC, LADC-l, is the CEO of Washburn House, bringing over 25 years of expertise in addiction treatment management. Since assuming his role in January 2022, Dennis has focused on enhancing clinical programming and community involvement in Worcester. He leads collaboratively, fostering trusted relationships between clients and providers. His diverse experience spans various roles within addiction services and academic contributions at Westfield State University.
Key Management
- Melanie Amir: Director of Outpatient Services since 2017; focuses on outpatient care excellence.
- Julie Ireland: Director of Nursing; oversees clinical care standards to ensure quality service delivery.
- Justin LaPorte: Director of Business Development and Alumni Services; connects Washburn House to wider recovery communities.
- Stacey Vogel: Director of Human Resources; ensures staff recruitment and well-being.
Competitors
Washburn House operates in a competitive landscape with several strong rivals in the rehabilitation and healthcare sectors:
1. Northeast Endoscopy Center
- Revenue: $6.7 million
- Employees: 31
- Employee Growth: 15%
- Specialization: Gastrointestinal procedures.
2. Child and Family Services
- Revenue: $159.6 million
- Employees: 473
- Employee Growth: -32%
- Services: Mental health counseling and psychiatry for children and families.
3. Steppingstone Incorporated
- Revenue: $16.3 million
- Employees: 67
- Employee Growth: 8%
- Offerings: Behavioral health and homeless services with a recovery focus.
4. LOWELL HOUSE
- Revenue: $13.9 million
- Employees: 57
- Employee Growth: 4%
- Specialties: Mental health and addiction services.
Key Personnel
Together with Dennis Bates, the Washburn House team is comprised of:
- Julie Ireland – Director of Nursing
- Melanie Amir – Director of Outpatient Services
- Jessica Male – Case Manager
- Lana Younis – Physician Assistant
- Paul Abankwa – Lead Nurse
- Elizabeth Torna – Clinical Support Specialist
- Nicholas Solitro – Marketing Coordinator
Strategic Positioning
Washburn House differentiates itself as a leading provider of addiction and mental health services by combining technology-driven and evidence-based care to enhance recovery outcomes for clients. Its strategic focus on patient-centered programs and therapeutic innovations offers a competitive advantage in the healthcare sector despite the formidable competition.
Contact Information
- Address: 1183 Main Street, Worcester, MA 01603
- Phone: 855.298.3104
- Website: [Washburn House](https://www.washburnhouse.com)
Organizational Mission and Philosophy
Washburn House is dedicated to a customized, excellence-driven approach through evidence-based treatment strategies and community participation. The organization's mission is to empower individuals not only to overcome addiction but also to establish long-term health and wellness foundations. Engaging both clients and families in the recovery process, the center strives to create a supportive environment conducive to lasting positive change.
