Company Research Report: Yakara Ltd.
Company Overview
Name, Mission of the Company
- Name: Yakara Ltd.
- Mission: Yakara aims to enhance customer engagement efficiency for its clients by automating inbound and outbound customer contact through multiple interactive technologies such as smartphones, web, voice, and text messaging.
Founding Information
- Founding Date: No information available
- Founders: No information available
Key People in the Company
- No information available
Headquarters
- Location: 2 Anderson Place, Leith, Edinburgh, EH6 5NP, United Kingdom
Number of Employees
- No information available
Revenue
- No information available
Recognition
- Known For: Yakara is recognized for its expertise in customer engagement and secure transaction services, leveraging omni-channel messaging and automated solutions across industries like financial services, local government, healthcare, retail, utilities, and telecommunications.
Products
Overview
Yakara offers a comprehensive suite of products designed to support customer engagement through various interactive technologies. Below is a high-level overview of their product offerings:
1. Smart Collections
- Description: This service provides omni-channel engagement and payment processing capabilities for businesses to manage collections processes using technology like smartphones, texts, and interactive voice responses.
2. Appointment Scheduling
- Description: This service allows businesses to send timely reminders to customers about scheduled appointments with options for self-service cancellations or amendments.
3. Multi-channel Messaging
- Description: Enables businesses to connect with customers quickly and effortlessly across multiple channels, thus reducing costs and improving customer satisfaction.
4. Contact Centre Toolkit
- Description: Provides contact centre agents with tools to enhance revenue collection, promote self-service, and improve call outcomes.
5. Customer Feedback
- Specific details on this product are not provided in the data.
Recent Developments
Recent Updates and Launches
- New Products Launched: No information available
- New Features Added: No information available
Partnerships
- No information available
Industry Solutions and Expertise
Yakara provides tailored solutions across various industries including:
- Financial Services
- Local Government
- Healthcare
- Retail
- Utilities and Telecommunications
Security and Accreditation
- PCI DSS Level 1 Certification: Yakara is certified at the highest level of the Payment Card Industry Data Security Standard (PCI DSS) Level 1, ensuring top-tier security in handling cardholder data.
Global Reach and Technology
Yakara's platform supports global outreach with capabilities to transmit messages to over 200 countries, managing high-volume communication efficiently and securely.
Covid-19 Response
- Yakara has implemented a robust business continuity plan to assure service maintenance while safeguarding the health of its employees by adhering to guidance from government health organizations.
Careers & Work Environment
Yakara is expanding its team and offers opportunities in software development and operations/service management. The company supports a modern, flexible working environment with a focus on continuous learning and development.
Contact Information
- Telephone: +44(0)131 510 0030
- Email: info@yakara.com
- Address: Yakara Ltd, 2 Anderson Place, Leith, Edinburgh, EH6 5NP, UK
This report reflects the available data on Yakara Ltd. Certain aspects such as founding details, key people, employee count, revenue, and new developments were not disclosed in the sourced information.
