Company Overview
Yoizen is a digital technology company founded in 2010, based in the Autonomous City of Buenos Aires, Argentina. The company specializes in providing a no-code platform for designing AI-powered chatbots to automate customer service, sales, and business processes across various digital channels. Leveraging a SaaS omnichannel platform, Yoizen aids leading companies in creating conversational, customer-centric digital experiences aiming for business growth.
Core Offerings and Capabilities
Yoizen offers a comprehensive Conversational CX Platform that integrates conversational and generative AI solutions for omnichannel customer communication. The platform caters to multiple industries, including healthcare, finance, telecommunications, retail, and utilities, providing customized solutions like appointment scheduling, account management, client retention, and technical support.
Key features of Yoizen's capabilities include:
- AI-Powered Chatbots: Enhance customer experience through 24/7 automated support.
- Generative AI: Elevates engagement with tailored AI interactions.
- WhatsApp Business Platform: Utilize WhatsApp's user base to drive business outcomes.
- Omnichannel Ecosystem: Offers scalable and secure AI automation integration.
Strategic Features
Yoizen’s solutions are versatile and scalable, adaptable to multiple platforms with various integrations, encouraging customer success by boosting brand loyalty. The company focuses on constant innovation, aligning with customer needs and market trends to drive digital transformation through expert conversational guidance.
Company Achievements
Yoizen manages over 420 million automated conversations monthly and serves clients in over 16 countries across America. The company has developed over 100 transactional chatbots and is recognized as a Meta Business Partner. Yoizen's expertise in conversational strategies extends to major social platforms such as WhatsApp, Facebook, and Instagram. The company has received recognition as a High Performer for Customer Self-Service and Live Chat Software, and as a Niche Player in the digital customer service space in the G2 Grid® 2024 Reports.
Leadership
The company was co-founded by Karin Mayer and Nicolas Podrojsky, who also serve as Directors. The management team, including leaders like Mario Schiaffino, Technical Leader, plays a critical role in driving Yoizen's strategic initiatives.
Contact Information
- Argentina Office: Av. Corrientes 3360, CABA, Buenos Aires
- USA Office: 2414 NW 87th Place, Suite 2414 Doral, Florida
- Email: cx@yoizen.com
- Phone: +54 911 5596 7002
Competitor Profiling for Yoizen
Competitive Landscape
Yoizen operates within the omnichannel customer experience (CX) platform industry, primarily based in Buenos Aires, Argentina. Yoizen faces competition from up to 338 active competitors.
Key Competitors
- Zendesk Support Suite: Offers customizable and scalable customer service solutions, supporting over 100,000 global customers with advanced features.
- Dixa: Known for real-time customer engagement software, has secured $164M across seven funding rounds and is valued at $344M.
- Intercom: Focuses on personal business communication through modern customer service software, serving over 25,000 paying customers with a total $241M in funding.
- Twilio: Cloud communication platform known for its programmable communication tools, servicing over 300,000 enterprises globally.
- Sprinklr: Specializes in customer experience management software, providing insights and services for significant brand engagement.
Competitive Position
Yoizen is ranked 207th among its competitors, showing a robust position in a challenging environment. 59 competitors are publicly funded, and 34 have had exit events. This competitive insight highlights opportunities for Yoizen to distinguish itself with its unique SaaS offerings.
Relevant Technologies and Market Impact
Yoizen exploits technologies conducive to the education sector, optimizing platforms like WordPress.org for seamless digital interface management. Their platforms drive growth and customer engagement through efficient multichannel communication experiences. Understanding the competitive landscape enhances Yoizen's strategic positioning for growth and market expansion.
