Company Research Report: Zenduty
Company Overview
Name
Zenduty
Mission of the Company
Zenduty’s mission is to institutionalize reliability into production operations through their end-to-end incident alerting, on-call management, and response orchestration platform.
Founded
No information is available
Key People
- Vishwa Krishnakumar - CEO & Co-Founder
- Ankur Rawal - CTO & Co-Founder
- Pratik Bedarkar - Head of DevRel & Growth
- Alka Gupta - Head of Marketing
Headquarters
No information is available
Number of Employees
No information is available
Revenue
No information is available
Known For
Zenduty is known for its comprehensive incident management platform that helps organizations respond to incidents 90% faster and resolve them 60% faster, thereby reducing downtime and mean time to resolution (MTTR).
Products
Incident Management Platform
Zenduty offers a robust incident management platform with a suite of features designed to enhance incident response and reliability.
Key Features:
- 360° View of Operational Health: Provides real-time insights into the health of production operations.
- On-call Management: Data-driven on-call rotations ensure 24x7 operational coverage.
- Incident Response: Industry-leading incident response procedures facilitate faster resolution.
- Actionable Playbooks: Integrated playbooks for effective incident management and postmortems.
- Alert Routing: Suppresses noisy alerts to focus on critical incidents.
Tools and Integrations
Zenduty integrates with over 150 tools including APMs, log monitoring, server monitoring, ITSM, support, and security services.
Recent Developments
New Features and Products
- Seamless Integration: Enhanced integration capabilities with over 150+ tools.
- Mobile Applications: Incident response features available on iOS and Android, including smartwatches.
Recent Partnerships
No information is available
New Products Launched
No information is available
Enhancements to Existing Products
No information is available
Case Studies and Success Stories
IndiaMart
- Challenge: Needed to ensure uninterrupted online experience and maintain website uptime.
- Solution: Zenduty provided timely alerts, reducing MTTA to under 44 seconds.
- Results: 80% reduction in time to detect, 60% reduction in time to resolution, and 50% fewer SLA breaches.
BookMyShow
- Challenge: Needed to manage critical application alerts and maintain uptime during major events.
- Solution: Using Zenduty’s customizable alerts and on-call management.
- Results: 50-60% improvement in MTTA and 80-90% improvement in MTTR.
Razorpay
- Challenge: Faced issues with complex interface and alert fatigue using PagerDuty.
- Solution: Migrated to Zenduty for a user-friendly interface and robust integration options.
- Results: Incident management costs reduced by 60-65%, 30-35% decrease in alert fatigue, and 20-25% time-saving for engineers.
Shaadi.com
- Challenge: Needed to automate alert routing and manage incident notifications effectively.
- Solution: Zenduty’s intelligent alert routing and dynamic playbooks.
- Results: MTTA improved by 80%, and alert fatigue reduced by 60%.
Fi - Neobank
- Challenge: Required a robust incident management solution to ensure 24/7 service reliability.
- Solution: Zenduty provided real-time alerts and streamlined communication tools.
- Results: Significant reduction in downtime and improved customer satisfaction.
Electrum Payments
- Challenge: Needed to centralize monitoring and improve incident response.
- Solution: Zenduty’s centralized dashboard and automated notifications.
- Results: Improved MTTA and MTTR, better incident tracking, and enhanced team productivity.
Cactus Communications
- Challenge: High alert fatigue and noise from disparate tools.
- Solution: Used Zenduty’s intelligent alert routing and prioritization.
- Results: 50% reduction in MTTA/MTTR and over 40% decrease in alert fatigue.
Chalo
- Challenge: Required a unified incident management platform with reduced alert fatigue.
- Solution: Simplified incident management and smart alerts through Zenduty.
- Results: 90% improvement in MTTA and MTTR, 95% reduction in alert fatigue, and 99.9% uptime maintained.
Zenduty’s impact on these companies demonstrates its ability to significantly improve operational reliability, decrease incident response times, and reduce costs related to incident management.
