ZG

Zigzag Global

www.zigzag.global link_icon

Company Market Research Report: ZigZag Global



Company Overview



  • Name: ZigZag Global

  • Mission of the Company: To revolutionize e-commerce returns by optimizing growth through innovative technology that simplifies returns, reduces costs, and offers various shipping options with a commitment to sustainability and providing exceptional customer experiences.

  • Founded: 2015

  • Founder: Al Gerrie

  • Key People: Al Gerrie, CEO & Founder; Lee Barwin, Chief Marketing Officer

  • Headquarters: Winchester House, 19 Bedford Row, London, WC1R 4EB

  • Number of Employees: +180 dedicated employees worldwide

  • Revenue of the Company: No information is available

  • What the Company is Known For: ZigZag is known for its market-leading returns solutions, providing intelligent, personalized return solutions for retailers worldwide, which are efficient, sustainable, and customer-friendly. It is also recognized for its Saas platform that reduces the costs and friction associated with returns.


Products



ZigZag offers a comprehensive platform focused on return management, providing an excellent service for retailers and customers globally:

  • Returns Portal

  • Description: A self-service platform for customers enabling efficient returns without needing customer support interaction. The portal supports multiple languages and is customizable to match the retailer's branding.

  • Key Features:

  • Global access in over 30 languages

  • Seamless device agnostic operation

  • Personalized multi-return options such as home collection and drop-offs

  • QR code or print label options for paperless and hassle-free returns


  • Reporting Hub

  • Description: Provides valuable data and insights to help reduce return rates and costs.

  • Key Features:

  • Return volumes, costs, and reasons tracking

  • Transit times analytics

  • Identification of toxic products impacting return rates


  • Save the Sale

  • Description: Helps retain revenue for retailers by offering store credits or gift cards instead of refunds.

  • Key Features:

  • Incentivizing store credit to manage returns

  • Converting refunds to live exchanges

  • Encourages higher customer satisfaction and retention


  • Paperless Returns

  • Description: Enables efficient and sustainable return processes.

  • Key Features:

  • QR code for paperless returns

  • Supports returns from over 170 countries to minimize carbon emissions


  • Live Exchanges

  • Description: Facilitates customers ordering replacement items, reducing refund volume.

  • Key Features:

  • Live stock feed for replacement items

  • Encourages keeping the sale within the business


  • Return to Store

  • Description: Provides the option to return items purchased online back to physical stores.

  • Key Features:

  • In-store kiosks for quick and free returns

  • Can increase in-store foot traffic and potential additional purchases


Recent Developments



  • Awards:

  • ZigZag won the eCommerce Support Business Award at the eCommerce Awards 2024 and previously in 2023, showcasing their innovation in enhancing customer experience and streamlining reverse logistics.


  • New Partnerships:

  • Collaboration between ZigZag and DHL eCommerce UK to onboard hundreds of retailers, enriching the returns experience with a fully merchant-branded platform and rapid logistics service.

  • Partnership with Portless allows retailers to manage returns cost-effectively from China and Vietnam directly.


  • New Features and Launches:

  • Implemented 'return kiosks' for New Look, providing convenient methods for in-store returns and adopting paid returns for online sales.

  • Introduced enhanced payment gateways offering multiple currency options including Apple and Google Pay, streamlining paid return services for retailers.


  • Environmental Initiatives:

  • Continuation of sustainability contributions by promoting paperless transactions and reducing carbon emissions through efficient logistics processes.


This report highlights the robust framework, innovative solutions, and strategic developments of ZigZag, confirming its leadership and commitment to transforming the e-commerce landscape through smarter returns management.