Z

Ziro

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Company Research Report: ZIRO



Company Overview



  • Name: ZIRO

  • Mission: ZIRO strives to eliminate the complexities and headaches associated with unified communications, providing simple, hassle-free IT solutions. The company is dedicated to transforming convoluted technology management into streamlined processes, making its clients look like rockstars.

  • Founded: No information is available.

  • Founders: No information is available.

  • Key People: Steven Karachinsky (CEO), other listed employees include David Perlis, Georges-Robert Aimé, and Andreya Rosendaal.

  • Headquarters: 1010 Sherbrooke Street West, Suite 1820, Montreal, Quebec H3A 2R7, Canada, with additional locations at 600 17th Street, Suite 2800, South Denver, Colorado 80202, USA.

  • Number of Employees: 51-200 employees.

  • Revenue: No information is available.

  • Company Specialties: Known for simplifying Unified Communications (UC) and IT services, including UC architecture and design, deployment, migration, upgrades, and maintenance, along with provisioning and managed services for platforms like Cisco Webex, Microsoft Teams, Zoom, and more.


Products



UC Managed Services


ZIRO offers comprehensive managed services that cover:
  • Microsoft Voice: Accelerates the migration to a Microsoft Phone System, minimizing risk and complexity.

  • Teams Direct Routing: Facilitates call reception through Microsoft Teams using existing phone numbers and PSTN connectivity.

  • Cisco Unified Communications: Streamlines operations and decision-making for Cisco systems.

  • Contact Center Services (CCaaS): Enhances customer experience through reliable communication platforms.


UC Provisioning Software


  • ZIRO for Microsoft and Cisco: Provides tools for automation and simplification of UC management.

  • Key Features:

  • Bulk porting and provisioning.

  • Simplified MACD (Move, Add, Change, Delete) management.

  • Automated device modifications.

  • Seamless integration with existing systems.


Recent Developments



  • Company Transition: Previously known as Stack8 and SMACS, the company re-branded to ZIRO to emphasize its mission of reducing UC complications.

  • Events: Active participation in events like Microsoft Ignite 2024 and TechCon365, showcasing innovations in Microsoft Teams Phone and other technological advancements.

  • Technological Innovations: Focused on AI integration and creating tools that unlock insights hidden in voice technology.

  • New Features: Automation in assessments for migrations, in-depth analytics for UC management, and improvements in user provisioning.


Additional Information



  • Industry Recognition: ZIRO’s products and services are well recognized, receiving high NPS scores from clients due to their commitment to excellence and simplifying technology management.

  • Community Engagement: The company emphasizes partnerships and community events, enriching their service offerings by collaborating with other tech luminaries.

  • Company Values: ZIRO believes in being bold, impactful, accountable, and continuously improving on excellence while ensuring communication simplicity.


Summary


ZIRO presents itself as a pioneering force in IT services and consulting, specifically unified communications. With a focus on streamlining complex processes and enhancing connectivity through its various products and services, ZIRO has positioned itself as a key player in IT solutions, particularly for businesses navigating the evolving landscape of remote and in-office operations. The company maintains strong industry engagement and pursues advancements in communication technologies to ensure their clients remain on the cutting edge of digital transformation.