Z

Zowie

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Company Market Research Report: Zowie, Inc.



Company Overview



Name


Zowie, Inc.

Mission of the Company


Unlock the power of conversation. Convert, support, and retain customers with the AI suite built for ecommerce.

Founding Details


No information is available

Key People


  • Breanna Moreno - VP of Customer Experience (CX)


Headquarters


No information is available

Number of Employees


No information is available

Revenue


No information is available

Notable Recognition


Zowie is known for its AI-driven solutions optimized for ecommerce and its ability to transform customer support teams from cost centers into profit centers.

Products



Product Suite Overview


Zowie offers a suite of AI-driven tools designed to enhance customer support, all oriented towards ecommerce brands. These tools aim to automate responses, increase agent productivity, and improve customer satisfaction.

Primary Products and Features



1. Zowie AI Agent
  • Description: An AI-driven customer service agent capable of highly personalized interactions.

  • Key Features:

  • 1.5x higher agent productivity

  • 70%+ ticket automation

  • 175 supported languages

  • Implements natural language processing (NLP) for better question recognition.


2. Zowie Voice
  • Description: Voice interaction AI tool.

  • Key Features:

  • No specific information available


3. Zowie Inbox
  • Description: Centralized communication platform for support agents.

  • Key Features:

  • Integration with various channels (chat, email, text, social media)

  • Streamlined task management for faster issue resolution


4. Zowie Insights
  • Description: Platform for leveraging conversational data to unlock business growth and revenue.

  • Key Features:

  • Conversational data analysis

  • Business growth insights

  • Revenue increase opportunities


5. Zowie X2™
  • Description: Tailored large language model specialized for ecommerce brands.

  • Key Features:

  • Secure and private

  • Designed for ecommerce

  • Highly trained and customizable


Customer Statements


  • "We uncovered $3 million in new revenue thanks to our support team’s conversations. Zowie is a no-brainer." - Breanna Moreno, VP of CX


Recent Developments



New Products Launched


1. Zowie Voice (Early Access)
  • Description: An AI tool focused on voice interactions.


New Features Added


  • Proactive Care:

  • Automated assistance based on customer behavior and needs

  • Customization Opportunities:

  • Brand-voice tailored responses, personalization based on customer data


Partnerships


  • Google Business Messages:

  • Leveraging Google’s search and map functionalities to enhance customer support through new conversational channels.


Case Study Highlight


  • Burju Shoes:

  • Implemented Zowie’s automation tools to improve customer service operations.

  • Outcomes:

  • 30% reduction in order return rate

  • Two agents managing entire customer service, significantly reducing the need for a larger team


Webinars and Educational Content


  • Webinar: "Building an Ecommerce Brand From the Ground Up"

  • Shared insights from Burju Perez, focusing on customer service automation improvements.


Conclusion


Zowie, Inc. stands out as an innovative player in the ecommerce AI sector, leveraging advanced AI to automate customer service, enhance agent productivity, and drive revenue growth. Their suite of products, combined with strategic partnerships and continuous product development, underscores their mission to revolutionize ecommerce customer experience through AI-driven solutions.