Z

Zuper

www.zuper.co link_icon

Zuper Market Research Report



Company Overview



Name: Zuper

Mission of the Company: We help our customers get the right person, to the right place, at the right time, with the right knowledge, and the right parts – delighting their customers in every interaction.

Founded: No information is available.

Founders: No information is available.

Key People in the Company:
  • Anand Subbaraj - CEO and Co-founder

  • Karthik V - COO

  • Raghav G - CTO

  • Vijay N - Chief Engineer

  • Seth Nesbitt - Chief Marketing Officer

  • Kindra Brownlee - Head of Product Marketing

  • Chris Ries - Head of Growth Marketing

  • Christopher Barone - SVP, Sales

  • Aravind R - Chief Financial Officer

  • Rashid Abdur-Rahman - SVP, Customer Experience

  • Nick Schmidt - VP, Strategic Accounts

  • Gaz Evans - VP, Revenue Operations


Headquarters:
  • Seattle: Zuper Inc, 24754 NE 3rd Place, Sammamish, WA, USA 98074

  • Chennai: Urban Square WorkEz 3rd floor No; 278/3A & 9A, Kandanchavadi, Rajiv Gandhi Salai, OMR, Chennai, Tamil Nadu 600041


Number of Employees: No information is available.

Revenue: No information is available.

Known For: Zuper offers the most adaptable field service management platform to streamline operations, improve productivity, and enhance customer experiences through integrated and configurable workflows.

Products



Zuper Field Service Management Platform


Zuper’s platform is designed to streamline and automate field service operations for fast-growing businesses. It allows seamless collaboration between back-office teams, field service technicians, and customers.

Key Features:

  • Work Order Management: Efficiently manage work orders from creation to completion.

  • Intelligent Dispatching: Optimize technician dispatch and routing for efficiency.

  • Location Intelligence: Utilize GPS and mapping for real-time technician location tracking.

  • Field Service Scheduling: Flexible scheduling to meet dynamic field service needs.

  • Inventory Management: Track inventory in real-time to ensure parts availability.

  • Estimates Management: Create and manage service estimates quickly.

  • Invoice Management: Simplify invoicing and payment collections.

  • Digital Payments: Secure and streamlined payment processing.

  • Contract Management: Tailor contracts according to service terms with ease.

  • Timesheet Management: Accurate tracking and management of technician work hours.

  • Notifications and Alerts: Real-time updates for timely field service operations.

  • Checklists and Workflows: Customizable checklists to standardize procedures and workflows.

  • Reports and Dashboard: Data-driven insights with customizable reports and dashboards.


Recent Developments



Recent Developments:
1. Integration with Avalara: Provides automated tax management capabilities for field service teams.
2. Named Next Tech Titan at GeekWire’s Awards: Recognized for excellence in technology and innovation.
3. HubSpot Essential App for Customer Service: Acknowledged as a key tool for enhancing customer service.
4. Integration with Clyr: Seamless expense management and spend automation features.
5. Partnership with Freshworks: Streamlines customer interactions, scheduling, and data flow.
6. $32M Series B Funding: Led by FUSE to expand their service offerings and market reach.
7. The Launch of Zuper Intelligent Virtual Assistant (ZIVA): A generative AI-powered chatbot designed for field service operations.

New Products Launched:
  • Zuper Intelligent Virtual Assistant (ZIVA): An AI-powered chatbot for field service operations.

  • Self-Serve Customer Portal: Enables customers to have full visibility and control over job and billing status.


Key Features Added:
  • Automated Tax Management with Avalara Integration.

  • Enhanced Customer Service with Freshdesk Integration.