Professional Overview

Çağrı Kiriş is a seasoned operations management professional, currently serving as a Senior Operations Manager. His key expertise areas include operational management, team leadership, and industry-specific skills in the call center and BPO sectors.

Experience Summary

Current Role

Çağrı Kiriş is presently working as a Senior Operations Manager at Concentrix, a position he has held since May 1, 2024. In this role, he is responsible for overseeing operational activities, managing teams, and driving business growth. Although specific achievements in this current role are not detailed, his experience and expertise are expected to significantly impact the company's operational efficiency and industry standing.

Career Progression

Prior to his current position, Çağrı held various notable roles, including Operations Manager at Webhelp from 2018 to 2024, Corporate Operation Team Leader and Team Leader at Pusula Call Center from 2015 to 2017, Senior Team Leader at Tempo Cagri Merkezi in 2015, and BPO Team Leader at Atos Türkiye from 2013 to 2015. These positions demonstrate a clear trajectory of career growth and increasing responsibility, with a focus on leadership and operational management in the call center and BPO industries.

Academic Background

Çağrı Kiriş completed his Ön Lisans in Çağrı Merkezi Yönetimi (Call Center Management) from Anadolu Üniversitesi between 2015 and 2017. This education provided him with a foundation in call center operations and management, complementing his professional experience.

Areas of Expertise

His areas of expertise include industry-specific skills such as call center management, operational leadership, and team management. Technical competencies and specific leadership and management capabilities are not detailed but can be inferred from his career progression and roles held.

Professional Impact

While specific notable projects, initiatives, or measurable achievements are not provided, Çağrı's career progression and the roles he has held suggest significant contributions to the operational efficiency and growth of the companies he has worked for.

Conclusion

In conclusion, Çağrı Kiriş has established himself as a seasoned professional in operations management with a strong background in the call center and BPO sectors. His current focus as a Senior Operations Manager at Concentrix is expected to leverage his expertise to drive operational excellence and business growth. With a value proposition rooted in his extensive experience, educational background, and demonstrated ability to lead and manage operations, Çağrı Kiriş is well-positioned for continued success in his professional trajectory.