Professional Overview
Aaron Paul Soriano is a seasoned Technical Support Specialist with a strong background in information technology. Currently based in Valenzuela, NCR, Philippines, he leverages his expertise to drive technical support excellence. His key areas of expertise include technical troubleshooting, customer service, and IT support, with a focus on the IT services industry.
Experience Summary
Current Role
As a Technical Support Specialist at Concentrix since August 2019, Aaron has been instrumental in providing top-notch technical support to clients. His key responsibilities include troubleshooting technical issues, resolving customer complaints, and contributing to process improvements. Although specific achievements are not detailed, his tenure in this role underscores his commitment to delivering high-quality technical support.
Career Progression
Aaron's career progression highlights his growth from an intern to a full-fledged technical support specialist. Notably, he interned at The Rigging Co., Ltd. from March 2017 to May 2017, where he would have been exposed to hands-on technical support experiences. This early role likely contributed to his foundational understanding of technical support principles and practices.
Academic Background
Aaron holds a BS in Computer Engineering in Information Technology from Pamantasan ng Lungsod ng Maynila, which he completed from 2012 to 2018. This academic background provides him with a solid foundation in IT principles, programming, and computer systems, which are essential for his role as a Technical Support Specialist.
Areas of Expertise
Aaron's areas of expertise include:
- Industry-specific skills: IT services and technical support.
- Technical competencies: Troubleshooting, customer service, and IT support.
Given the information available, leadership and management capabilities are not detailed but are potentially areas of growth.
Professional Impact
While specific projects or initiatives are not outlined, Aaron's role at Concentrix impacts the IT services industry by ensuring seamless technical operations for clients. His contributions, though not quantified here, are vital to maintaining high customer satisfaction rates and efficient technical support processes.
Conclusion
Aaron Paul Soriano's professional trajectory exhibits a focused progression in technical support, with a strong educational foundation and growing experience in the IT services sector. Currently, his focus remains on delivering exceptional technical support services. His value proposition lies in his technical expertise, commitment to customer service, and potential for continued growth in leadership and management within the technical support domain.
