Abigail Blackburn
Head Of Customer Experience
Professional Overview
Abigail Blackburn is a seasoned customer experience professional with a strong background in the retail and non-profit sectors. As the Head of Customer Experience at FlyLow Sports, LLC, she is responsible for driving exceptional customer service, improving brand loyalty, and enhancing the overall customer journey.
Experience Summary
Current Role
As the Head of Customer Experience at FlyLow Sports, LLC, Abigail oversees all aspects of the customer experience, from initial brand engagement to post-purchase support. She leads a team of customer service representatives and collaborates cross-functionally to implement data-driven strategies that optimize customer satisfaction and retention. Under her leadership, FlyLow Sports has seen a 15% increase in customer loyalty and a 20% reduction in churn.
Career Progression
Prior to her current role, Abigail held various positions in the retail and non-profit sectors, including Marketing Co-Lead at the Special Olympics Colorado Young Professionals Board, Assistant Manager at Fjällräven North America, and Floor Lead at Patagonia. Her diverse experience has equipped her with a deep understanding of customer behavior and the ability to develop innovative solutions that cater to evolving consumer needs.
Academic Background
Abigail holds a Bachelor of Arts degree in Marketing from the University of Colorado Boulder, where she graduated with honors.
Areas of Expertise
- Customer experience management
- Retail operations and store management
- Marketing and brand strategy
- Data analysis and performance optimization
- Cross-functional collaboration and team leadership
Professional Impact
Throughout her career, Abigail has demonstrated a strong commitment to delivering exceptional customer service and driving positive business outcomes. At FlyLow Sports, she has spearheaded the implementation of a comprehensive customer feedback program, which has resulted in a 25% increase in customer satisfaction ratings. She has also played a pivotal role in the development and launch of a new mobile app, which has seen a 35% increase in user engagement since its release.
Conclusion
Abigail Blackburn is a seasoned customer experience professional with a proven track record of success in the retail and non-profit sectors. Her deep understanding of customer behavior, combined with her strategic mindset and collaborative leadership style, make her a valuable asset to FlyLow Sports as the company continues to differentiate itself in a highly competitive market.
