Abilash Moorthy
Director - Customer Success (India)
Thiruvananthapuram, Kerala, India
Professional Overview
Abilash Moorthy is a seasoned professional with over 18 years of experience in the IT and hospitality industries. As the Director of Customer Success (India) at Press Ganey, he leverages his extensive expertise in client relationship management, operations, and strategic leadership to drive exceptional customer experiences and business outcomes.
Experience Summary
Current Role
As the Director of Customer Success (India) at Press Ganey, Abilash is responsible for leading a team of customer success managers and supporting the company's growth in the Indian market. He works closely with clients to understand their needs, develop tailored solutions, and ensure seamless service delivery. Under his leadership, the India customer success team has consistently achieved high customer satisfaction and retention rates.
Career Progression
Prior to his current role, Abilash held various leadership positions, including Production Support Manager at Press Ganey, Senior Manager (Regional Sales & Delivery) at LUCID IT SOLUTIONS PVT LTD, and IT Manager at Holiday Villa Hotel & Residence City Centre Doha. Throughout his career, he has demonstrated a strong ability to optimize operations, drive process improvements, and build high-performing teams.
Academic Background
Abilash holds a Bachelor's degree in Computer Science, which has provided him with a solid foundation in technology and problem-solving.
Areas of Expertise
- Client relationship management
- Operations optimization
- Team leadership and development
- Process improvement and automation
- Customer success strategy and execution
- IT infrastructure and support
Professional Impact
Abilash has a track record of driving positive business outcomes for his clients and organizations. As the Production Support Manager at Press Ganey, he successfully implemented process improvements that enhanced service delivery and reduced response times. In his previous roles, he implemented IT infrastructure upgrades, streamlined operations, and built high-performing teams that consistently exceeded performance targets.
Conclusion
With his extensive experience, strong leadership skills, and customer-centric approach, Abilash Moorthy is well-positioned to continue making significant contributions to the success of Press Ganey and its clients in the Indian market. His dedication to delivering exceptional customer experiences and driving operational excellence aligns with his passion for driving positive change and creating lasting impact.
