Abner Vega-Acosta
Senior Manager, Sales & Operations
Professional Overview
Abner Vega-Acosta is an accomplished sales and operations leader with over a decade of experience driving strategic initiatives and business transformations within the Disney Experiences division. As the Senior Manager of Sales & Operations, he leverages his deep industry expertise and analytical prowess to optimize sales performance, streamline operational efficiencies, and deliver exceptional customer experiences.
Experience Summary
Current Role
As the Senior Manager of Sales & Operations at Disney Experiences, Abner is responsible for overseeing the sales and operational strategies that support the company's diverse portfolio of theme parks, resorts, and other guest experiences. He leads a team of sales and operations professionals, working collaboratively to identify and capitalize on new revenue opportunities, enhance customer engagement, and drive continuous improvement across the organization.
Abner's notable achievements in his current role include spearheading a comprehensive data analytics program that enabled the sales team to make more informed, data-driven decisions, resulting in a 15% increase in overall sales revenue. He has also played a pivotal role in streamlining the company's order fulfillment processes, leading to a 20% reduction in order processing times and a significant improvement in customer satisfaction.
Career Progression
Prior to his current position, Abner held various leadership roles within Disney Experiences, including Senior Manager of Sales Performance, Strategy & Communication, and Senior Manager of eCommerce Sales & Solutions. In these roles, he demonstrated his ability to drive business transformation, optimize sales operations, and leverage data and technology to enhance the customer experience.
Abner's career growth within Disney Experiences is a testament to his strategic mindset, operational expertise, and commitment to driving continuous improvement. He has consistently delivered measurable results and earned the trust of his colleagues and senior leadership through his collaborative approach and strong problem-solving skills.
Academic Background
Abner holds a Bachelor of Science in Business Administration from the University of Central Florida, with a concentration in Marketing. He is known for his commitment to professional development, regularly attending industry conferences and participating in executive leadership programs to stay at the forefront of best practices and emerging trends.
Areas of Expertise
- Sales strategy and performance management
- Operations optimization and process improvement
- Data analytics and business intelligence
- Customer experience enhancement
- Cross-functional team leadership and collaboration
Professional Impact
Throughout his career, Abner has demonstrated a proven track record of driving positive change and delivering tangible results. He has played a pivotal role in several high-profile initiatives, including the successful launch of a new eCommerce platform that enhanced the online booking experience and increased digital sales by 25%.
Abner's contributions extend beyond his immediate responsibilities, as he is actively involved in industry associations and frequently shares his insights through speaking engagements and thought leadership articles. His dedication to professional excellence and commitment to delivering exceptional customer experiences have earned him a reputation as a respected leader within the Disney Experiences organization and the broader hospitality industry.
Conclusion
With his extensive experience, strategic mindset, and proven track record of success, Abner Vega-Acosta is well-positioned to continue driving meaningful impact as the Senior Manager of Sales & Operations at Disney Experiences. His passion for innovation, coupled with his deep understanding of the industry, make him a valuable asset in guiding the company's sales and operational strategies and delivering exceptional experiences for its customers.
