Adam Hjort

Customer Success Director | Startup Advisor

Professional Overview

Adam Hjort is an experienced Customer Success leader with a strong track record of driving growth and improving customer outcomes for software and technology companies. He specializes in scaling customer success functions, implementing data-driven strategies, and fostering long-term customer relationships.

Experience Summary

Current Roles

Customer Success Director, Storykit (2022-06-01 to Present)

• Responsible for leading the customer success team and overseeing all post-sales activities

• Implementing data-driven processes to optimize customer onboarding, engagement, and retention

• Collaborating cross-functionally to align product roadmap with customer needs

• Driving strategic initiatives to expand Storykit's customer base and increase customer lifetime value

Startup Advisor, Adam Hjort Consulting AB (2022-09-01 to Present)

• Providing strategic advisory services to early-stage technology startups

• Offering expertise in customer success, growth marketing, and business scaling

• Mentoring founders on best practices for building customer-centric organizations

Career Progression

VP of Customer Success, FACT-Finder (2021-11-01 to 2022-05-01)

• Transformed the customer success function, leading to a 25% increase in customer retention

• Introduced data-driven KPIs and reporting to improve visibility and decision-making

• Implemented proactive customer engagement strategies that boosted customer satisfaction by 30%

VP of Customer Success, Loop54 (2021-01-01 to 2022-05-01)

• Scaled the customer success team and processes to support 3x growth in the customer base

• Developed and executed customer success playbooks that improved onboarding completion rates by 40%

• Collaborated with the product team to enhance the platform based on customer feedback

Guest Lecturer, Berghs School of Communication (2021-08-01 to 2022-05-01)

• Delivered lectures on growth marketing and e-commerce trends to graduate-level students

• Provided real-world insights and industry expertise to complement the curriculum

Academic Background

• Master of Science in Business Administration, Stockholm School of Economics

Areas of Expertise

• Customer Success Management

• Growth Marketing

• Data-Driven Decision Making

• Customer Retention and Expansion

• Cross-Functional Collaboration

• Startup Advisory and Mentorship

Professional Impact

• Recognized as a thought leader in the customer success community, regularly invited to speak at industry events

• Contributed to the successful scaling of several high-growth software companies through strategic customer success initiatives

• Mentored early-stage startup founders on building customer-centric organizations and implementing best practices

Conclusion

With a proven track record of driving customer success and growth for technology companies, Adam Hjort is a strategic and innovative leader who is committed to helping organizations maximize the value of their customer relationships. As he continues to expand his impact through both his customer success leadership and startup advisory roles, Adam remains focused on leveraging data-driven insights and cross-functional collaboration to deliver exceptional customer experiences and business results.