Chief Revenue Officer: Adam Spence
Overview:
Adam Spence is the Chief Revenue Officer (CRO) at Customer Driven Solutions. He is based in Darlington, New South Wales, Australia.
Professional Role and Responsibilities:
- Chief Revenue Officer (CRO) at Customer Driven Solutions since September 24, 2023.
- Key responsibilities involve driving revenue growth, overseeing sales strategies, and managing customer relationships and experiences.
Recent Announcements:
- On September 24, 2023, Adam publicly announced his new role as Chief Revenue Officer at Customer Driven Solutions via his LinkedIn profile. This marks a significant milestone in his career, as indicated by his enthusiastic announcement.
Professional Background:
- Experience:
- Vodafone Australia: Spent the first 14 years of his career, leading network infrastructure and call center initiatives. Created the award-winning “Lara” speech application.
- Vodafone’s Global Customer Management Group: Assisted in implementing speech recognition solutions globally.
- Nuance Communications: Served as the Asia Pacific Director for Mobile Care.
- Vodafone Qatar: Headed Customer Care, Experience, and Digital Transformation, deploying the "Hani" virtual assistant and other key initiatives.
- Industry Expertise:
- Extensive experience in speech analytics, AI, and digital transformation.
- Recognized for leadership in contact centers and customer experience management.
Advisory Roles:
- Member of the ACXPA National Advisory Board, contributing his expertise in speech analytics, AI, and digital transformation to the board.
Achievements and Recognition:
- Awarded Tech Startup of the Year - Bronze, Customer Service Executive Of The Year - Silver, Best Cultural Transformation Program, and Most Innovative Self Service Solution.
Company Insight: Customer Driven Solutions
- Customer Driven Solutions is a consulting and managed services provider specializing in customer experience management, workforce optimization, and knowledge management.
- Known for delivering exceptional customer and business insights.
Key Projects and Initiatives:
- Involved in major projects such as significant acquisitions and collaborations aimed at enhancing AI solutions and digital transformation.
- Prominent participation in events and masterclasses relevant to Business Process Outsourcing (BPO) and customer experience advancements.
Adam Spence represents a vital strategic asset to Customer Driven Solutions, leveraging his vast experience and innovative thinking to drive the company’s growth and success in the highly competitive customer experience industry.
